Monique Pinellas
Kissimmee,FL
Summary
Dynamic and results-oriented professional with a proven track record at Whirlpool Call Center, where I excelled in resolving high-stress customer disputes, enhancing loyalty through empathy. Skilled in billing and coding, with exceptional problem-solving abilities and a professional telephone demeanor. Demonstrated ability to improve customer satisfaction and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Whirlpool Call Center
Kissimmee, FL
03.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Food Service Worker
Osceola School District
Kissimmee, FL
10.1998 - 01.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or quantity.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Valencia College
Kissimmee, FLSkills
Medical Claims
Schedule Patient Appointments
Billing and Coding
Knowledge of Osha
Front Office Operations
- Active Listening
Certification
- NHA Certified Medical Administrative Assistant (CMAA)• NHA Certified Billing and Coding Specialist (CBCS)• NHA Certified Electronic Health Records Specialist (CEHRS)• AHA Basic Life Support (BLS)• NHA Personality Certified of Completion
Timeline
Remote Customer Service Representative
Whirlpool Call Center
03.2021 - 07.2024
Food Service Worker
Osceola School District
10.1998 - 01.2021
Valencia College