Monique Preslar
Haslet,TX
Summary
Dynamic professional with a proven track record at Progressive/Swift Current Energy, enhancing client satisfaction and optimizing processes. Skilled in document control and excellent communication, adept at fostering teamwork and driving results through analytical thinking and problem-solving. Achieved significant improvements in project coordination and efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Wind & Solar Project Site Coordinator
Progressive Energy/Swift Current Energy
10.2022 - Current
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Identified community resources and networked with local officials to coordinate.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Increased client satisfaction levels through consistent delivery of high-quality results within agreed-upon deadlines.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Facilitated smooth project handovers by maintaining accurate documentation and providing comprehensive reports to relevant parties.
Medical Billing and Collections Supervisor
Kindred At Home Home Health
01.2014 - 08.2018
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Meddata Claims Specialist
Horace Mann Insurance
03.2010 - 06.2011
- Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Chiropractic Assistant
Hill Family Chiropractic
05.2006 - 03.2010
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using Eclipse Medical Software and checked information for accuracy.
Education
High School Diploma -
Hawthorne High School
Hawthorne06.1990
Skills
- Report preparation
- Document control
- Microsoft Office Suite
- Time Management Skills
- Scheduling and Planning
- Documentation Management
- Scheduling expertise
- Dependable and Hardworking
- Organizational Skills
- Problem-Solving
- Attention to Detail
- Self Motivation
- Excellent Communication
- Professionalism
- Teamwork and Collaboration
- Analytical Thinking
Certification
Procore Certifications in Project Management, Administrator and Owner
Languages
Spanish
Native or Bilingual
Timeline
Wind & Solar Project Site Coordinator
Progressive Energy/Swift Current Energy
10.2022 - Current
Medical Billing and Collections Supervisor
Kindred At Home Home Health
01.2014 - 08.2018
Meddata Claims Specialist
Horace Mann Insurance
03.2010 - 06.2011
Chiropractic Assistant
Hill Family Chiropractic
05.2006 - 03.2010
High School Diploma -
Hawthorne High School
Procore Certifications in Project Management, Administrator and Owner
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