Monique Pugh
San Bernardino ,CA
Summary
Productive Warehouse Associate with forklift certification and over 6 years in warehouse-based logistics. Detail-oriented with extraordinary problem-solving abilities. Skilled in receiving freight, shipping and maintaining and tracking inventory. Physically fit and agile with ability to lift over 50 pounds.
Overview
9
9
years of professional experience
Work History
Packing Team Member
Target Distribution
Riverside, CA
04.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Operations Coordinator
CEVA Logistics Inc.
Rancho Cucamonga, CA
04.2018 - 02.2024
- Team leader for 4 years
- Conducted research on logistics operations.
- Assisted with the organization and execution of operational processes.
- Coordinated daily operations activities and assigned tasks to staff members.
- Resolved customer service issues in a timely manner.
- Performed quality assurance checks on products prior to shipment.
- Managed communications between departments to ensure efficient operations.
- Analyzed data to identify areas of improvement within the business.
- Trained new and existing associates on operational processes.
- Traveled to sister site in Pennsylvania to train a team on reconciliation of business.
- Traveled to sister site in Pennsylvania to help reconcile operations.
Customer Service Associate
Circle K
San Bernardino , CA
09.2019 - 08.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed accurate and adequate cash stock and inventory balances.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Logistics Associate
Volt staffing solutions
Riverside, CA
11.2017 - 04.2018
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Customer Service Associate Team Leader
Burger Mania
San Bernardino , CA
09.2015 - 11.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Documented conversations with customers to track requests, problems and solutions.
- Monitored inventory and promptly reported food items requiring reorder.
- Upheld food safety standards at all times.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Cleaned utensils, dishes and glasses for customer use.
Education
Certificate - Frontline Management And Leadership
Denver University
Denver, CO09.2024
Associate of Arts - Culinary Arts
Art Institute California Inland Empire
San Bernardino, CA06-2016
High School Diploma -
A.B Miller High School
Fontana, CA06.2000
Skills
- Forklift trained
- Data entry
- Inventory counting
- Problem resolution
- Team building
Timeline
Packing Team Member
Target Distribution
04.2024 - Current
Customer Service Associate
Circle K
09.2019 - 08.2020
Operations Coordinator
CEVA Logistics Inc.
04.2018 - 02.2024
Logistics Associate
Volt staffing solutions
11.2017 - 04.2018
Customer Service Associate Team Leader
Burger Mania
09.2015 - 11.2017
Associate of Arts - Culinary Arts
Art Institute California Inland Empire
High School Diploma -
A.B Miller High School
Certificate - Frontline Management And Leadership
Denver University