Monique Ramsey
Customer Service Representative
Stafford,Texas
Summary
Customer Service Representative with over 10 years of experience in the technology and retail industries. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player.
Personable Customer Service Representative offering over 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
11
11
years of professional experience
Work History
Manpower
Reading, Pennsylvania
03.2019 - Current
- Maintain operational efficiency through following proper office protocols
- Respond to all inquiries and requests in a timely manner
- Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
- Record all messages and deliver in a timely fashion
- Perform general clerical tasks and administrative responsibilities as needed
Customer Service Representative
Gold Vines Inc
Reading, Pennsylvania
06.2018 - Current
- Answered an average of 10-15 calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders
- Resolve 50-100 weekly customer inquiries via phone and email, consistently exceeding targets
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Gage Personnel
Reading, Pennsylvania
04.2017 - 10.2020
- Respond to all inquiries and requests in a timely manner
- Perform general clerical tasks and administrative responsibilities as needed
- Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
- Maintain operational efficiency through following proper office protocols
Education
No Degree - Business Communications Minor in Psychology
Reading Area Community College
Reading, PACurrently completing courses - undefined
07.2021
Skills
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Order and Refund Processing
- Understanding Customer Needs
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Data Entry and Maintenance
Timeline
Manpower
03.2019 - Current
Customer Service Representative
Gold Vines Inc
06.2018 - Current
Gage Personnel
04.2017 - 10.2020
No Degree - Business Communications Minor in Psychology
Reading Area Community College
Currently completing courses - undefined
Fast dedicated Learner
My OCD, helps me with being precise with learning and doing my job. Im dedicated to giving excellent service. I'm a fast learner and a excellent team player.
Fast dedicated Learner
My OCD, helps me with being precise with learning and doing my job. Im dedicated to giving excellent service. I'm a fast learner and a excellent team player.
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