Monique Reid
Iselin,NJ
Summary
Dynamic leader with a proven track record enhancing operational efficiency and driving sales growth. Excelled in staff development and logistics management, achieving significant revenue increases. Skilled in data analysis and KPI tracking, adept at fostering strong team performance and client satisfaction. Demonstrates a keen ability to negotiate and streamline processes for optimal results.
Overview
10
10
years of professional experience
Work History
Director of Food and Beverage
Reverb Hotel-HVMG
Atlanta, GA
09.2024 - Current
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
TF Director of Food and Beverage
Fort Magruder Hotel And Conference Center
Williamsburg, VA
07.2024 - 08.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Established and monitored quality assurance standards to achieve operational excellence.
Multi-Unit General Manager I
Sodexo
New Jersey
07.2023 - 07.2024
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
TF Food and Beverage Manager
Sheraton Hotel & Resorts
Metairie, LA
03.2023 - 06.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
TF Director of Food and Beverage
Borrego Springs Resort and Spa
Borrego Springs, CA
01.2023 - 03.2023
- Revolutionized food presentation techniques resulting in visually appealing dishes that garnered positive reviews from patrons.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
- Expanded catering services portfolio by identifying niche markets for growth opportunities within the local area.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
TF Director of Food and Beverage
Hyatt Regency
Boston, MA
10.2022 - 01.2023
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
TF Front Desk Manager
Holiday Inn Express Hotel Suites
Minnetonka, MN
09.2022 - 10.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Streamlined check-in and check-out processes for a smoother guest experience.
Director of Food and Beverage
The Bernard's Inn
Bernardsville, NJ
07.2018 - 08.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Worked with qualified chef to diversify menu with new offerings.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Sales Manager
Hilton
Short Hills, NJ
05.2016 - 06.2018
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Performed cost-benefit analysis for corporate and social events.
- Managed budgeting and invoicing for both large and small-scale events.
Medical Office Assistant
PM Pediatrics
Edison, NJ
08.2014 - 04.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Registered patients and completed associated paperwork for accurate records.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Education
Associate of Arts - Health Administration Management
Berkeley College
Woodbridge, NJ06.2014
High School Diploma -
University City High School
Philadelphia, PA06.2010
Skills
- Menu development
- Operations Management
- Time Management
- Staff Training and Development
- Inventory control and record keeping
- Customer Engagement
- Catering Coordination
- Regulatory Compliance
Timeline
Director of Food and Beverage
Reverb Hotel-HVMG
09.2024 - Current
TF Director of Food and Beverage
Fort Magruder Hotel And Conference Center
07.2024 - 08.2024
Multi-Unit General Manager I
Sodexo
07.2023 - 07.2024
TF Food and Beverage Manager
Sheraton Hotel & Resorts
03.2023 - 06.2023
TF Director of Food and Beverage
Borrego Springs Resort and Spa
01.2023 - 03.2023
TF Director of Food and Beverage
Hyatt Regency
10.2022 - 01.2023
TF Front Desk Manager
Holiday Inn Express Hotel Suites
09.2022 - 10.2022
Director of Food and Beverage
The Bernard's Inn
07.2018 - 08.2022
Sales Manager
Hilton
05.2016 - 06.2018
Medical Office Assistant
PM Pediatrics
08.2014 - 04.2016
Associate of Arts - Health Administration Management
Berkeley College
High School Diploma -
University City High School