Monique Robinson
Attleboro,MA
Summary
Diligent individual with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Secretary
American Federation-Teachers
Boston, MA
09.2015 - Current
- Managed scheduling and coordinated meetings for teachers and staff members.
- Maintained accurate records and files for confidential member information.
- Assisted in drafting correspondence and communication materials for the federation.
- Sorted incoming mail for distribution to staff, departments and external customers.
- Organized meetings, events, and conferences based on availability of personnel and resources.
- Performed administrative duties such as filing documents, processing invoices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Scheduled meetings and sent invitations specifying time and location.
- Sent and distributed mail and parcels.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Handled confidential documents with discretion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Sales Associate
Aldo Outlet
Wrentham, MA
01.2014 - 01.2015
- Bringing every customer fashionable satisfaction at an affordable price!
- Building customer relationships
- Meeting customers needs
- Providing outstanding customer service to clients
- Maintaining stores appearance
- Product fulfillment on sales floor
- Giving our honest opinion when making executive decisions with clients and co-workers
- Driving sales
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Bebe Outlet
Wrentham, MA
01.2013 - 01.2015
- We strive to be the best at delivering satisfaction to every customer in every way possible.
- Building customer relationships
- Building clientele
- Paying attention to the customers needs
- Cleaning the store
- Ringing up the customers final selections
- Making Customers feel welcome to come back and shop with us again
- Replenishing merchandise
- Floor sets
Sales Associate
Gymboree Outlet
Wrentham, MA
01.2013 - 01.2014
- Helping customers with item selections giving them knowledge of the products
- Ringing up purchases
- Keeping the store clean
- Filling in product
- Providing excellent customer service
Star Selling Ambassador (SSA) / Seasonal Manager
Macy’s
Providence, RI
09.2011 - 02.2012
- Store management responsibilities include, but are not limited to:
- Supervising employees
- Driving sales and credit goals
- Ensure proper staffing of departments
- Resolving minor customer difficulties
- Flex customers to open registers
- Manage change for registers
- Ensure wrap stand supplies (bags and boxes) are maintained
- Manage selling floor maintenance, recovery, cash wrap stands and fitting rooms
- Engaged customers by providing product knowledge and personalized assistance.
- Facilitated merchandise displays to enhance shopping experience and promote sales.
- Assisted in inventory management to ensure stock levels met customer demand.
- Resolved customer inquiries and complaints with effective communication skills.
- Supported promotional events by setting up displays and interacting with customers.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Created attractive visual displays for new products and current promotions.
Receptionist
AFT Massachusetts
Boston, MA
01.2006 - 01.2011
- Office duties include answering phone calls and transferring individuals to the proper office staff.
- Retrieving and sorting incoming mail.
- Date stamping documents; copying general and legal correspondence filing.
- Booking meetings and distributing daily correspondence in the office.
Key Holder (Managerial Position)
Bakers Shoes
Braintree, MA
01.2009 - 01.2010
- Store management responsibilities include, but are not limited to:
- Staffing, including recruitment, hiring, and scheduling.
- Conduct orientation, training, and manage sales associates and the sales floor.
- Monitor inventory, sales, and loss prevention.
- Maintain and exceed sales, inventory, and store level goals.
- Displaying both merchandise and product, as well as marketing materials and advertising campaigns, in compliance with the company’s regulations.
- Execute merchandise transfers, returns and/or damages, and returns-to-vendor (RTV's).
- Communicate with the buying and allocation departments about trends, product/style issues, and competitive product/stores.
- Understand and communicate company policies with sales associates.
- Support advancement of sales associates within the company.
- Filling out daily logs; opening & closing paperwork.
- Opening and closing the store ensuring all merchandise and money is secure.
Sales Associate
Urban Behavior
Braintree, MA
01.2007 - 01.2010
- Making sure all customers are satisfied with all final purchases and providing them with the best shopping experience ever!
- Floor sets
- Ringing up customers
- Refilling merchandise on the sales floor
- Maintain upkeep with the stockroom
- Greeting customers
- Catering to customers needs
- Keeping a positive, upbeat selling attitude
Sales Associate
Bakers Shoes
Braintree, MA
01.2008 - 01.2009
- Providing quality customer service by assisting customers with merchandise selections suitable for their style.
- Greeting customers in a timely manner
- Maintaining upkeep with the stores appearance
- Ringing up customers final selections
- Building customer/associate relationships
- Meeting daily sales goals
- Ensuring backroom stock is completed
- Help minimize store shrinkage
Education
Massasoit Community College
Brocton, MAHigh School - College Prep Studies
Cranston High School East
Cranston, RI 09.2002 - 06.2006
Some College (No Degree) -
Oakwood University
Huntsville, AL 08.2006 -
Skills
- POS Systems
- Windows 95
- Windows 98
- Windows 2000
- Windows XP
- Microsoft
- Organizational skills
- Attention to detail
- Meeting coordination
- Scheduling management
- Correspondence drafting
- Office administration
- Office correspondence
- File systems management
- Customer service
- Teacher relations
- Travel arrangements
- Phone reception
- Keyboarding skills
- Phone etiquette
- File management
- Supply ordering
- Verbal and written communication
- Calendar management
References
References are available upon request
Volunteer Experience
- Walk For Hunger, Boston, MA, 01/01/02, 12/31/08
- Walk for Breast Cancer, Boston, MA, 01/01/06, 12/31/06
- SMI Christmas Toy Drive, Norwood, MA, 01/01/02, 12/31/04
- News Channel 10 Health Fit Expo Center, Providence, RI, 01/01/04, 12/31/04
Timeline
Secretary
American Federation-Teachers
09.2015 - Current
Sales Associate
Aldo Outlet
01.2014 - 01.2015
Sales Associate
Bebe Outlet
01.2013 - 01.2015
Sales Associate
Gymboree Outlet
01.2013 - 01.2014
Star Selling Ambassador (SSA) / Seasonal Manager
Macy’s
09.2011 - 02.2012
Key Holder (Managerial Position)
Bakers Shoes
01.2009 - 01.2010
Sales Associate
Bakers Shoes
01.2008 - 01.2009
Sales Associate
Urban Behavior
01.2007 - 01.2010
Some College (No Degree) -
Oakwood University
08.2006 -
Receptionist
AFT Massachusetts
01.2006 - 01.2011
High School - College Prep Studies
Cranston High School East
09.2002 - 06.2006
Massasoit Community College