Monique Robinson
Memphis,TN
Summary
Proven leader in distribution operations, excelling in process improvement, safety compliance, and team collaboration. Known for enhancing efficiency and fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Supervisor of Distribution Operations
Altium Packaging
Memphis, TN
04.2024 - 07.2026
- Supervised daily operations in distribution center, ensuring efficiency and regulatory compliance.
- Implemented process improvements to enhance distribution efficiency and minimize delays.
- Evaluated existing processes to identify efficiency gains while upholding quality control standards.
- Coordinated team schedules to optimize staffing levels and streamline workflow.
- Trained new employees on safety protocols and operational procedures.
- Conducted regular safety inspections to uphold workplace safety standards.
- Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
- Directed the maintenance and repair of all distribution equipment to ensure safe operations.
- Coordinated with other departments to ensure timely delivery of goods to customers.
Sr. Supervisor
CTDI - Communications Test Design
Memphis, Tennessee
12.2021 - 12.2023
- Supervised daily operations of testing and repair teams in telecommunications.
- Managed inventory levels and organized materials for efficient workflow.
- Trained new employees on safety protocols and operational procedures.
- Conducted regular inspections to maintain quality standards in testing processes.
- Facilitated communication between departments to improve operational efficiency.
- Implemented process improvements to streamline workflows and reduce downtime.
- Encouraged teamwork among subordinates by promoting a positive work culture.
- Participated in strategic planning initiatives to improve operations.
- Provided leadership and guidance to a team of 25 employees.
- Developed monthly reports detailing progress towards project goals.
- Coordinated with other departments to ensure completion of projects on time and within budget constraints.
- Delivered weekly sales, performance, and inventory reports to managers.
- Resolved customer service issues quickly and effectively.
- Investigated customer complaints promptly and took corrective action.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.
- Supported staff in execution of duties posing special challenges to individual skillsets or logistical limitations of typical operations.
- Identified areas for process improvement within the department.
- Created an environment that fosters professional growth among employees.
- Addressed conflicts between staff members in a timely manner.
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Supervisor
IQor Global Services
Memphis, Tennessee
10.2013 - 12.2021
- Directed and supervised team of 15 employees in daily operations.
- Managed workflow and allocated resources effectively among team members.
- Monitored key performance indicators to ensure team productivity standards were met.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted regular performance evaluations and provided constructive feedback.
- Collaborated with management to develop training materials and programs.
- Tracked progress on projects and provided timely feedback to staff members.
Team Leader
IQor Global Services
Memphis, Tennessee
07.2011 - 10.2013
- Monitored team performance to identify areas for improvement and support.
- Evaluated team performance metrics to drive accountability and motivation.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Led team meetings to enhance communication and collaboration among members.
- Fostered a positive work environment through recognition and team-building activities.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees and provided guidance.
- Trained new employees on operational procedures and company policies.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Education
High School Diploma -
Northside High
Memphis, TN05-1989
Some College (No Degree) - Medical Informatics
Concorde Career Institute
Memphis, TNSkills
- Distribution logistics
- Inventory management
- Order fulfillment
- Shipping and receiving
- Warehouse management
- Warehouse operations
- Operational excellence
- Process improvement
- Quality management
- Quality assurance
- Safety compliance
- Safety monitoring
- Equipment maintenance
- Preventive maintenance
- Performance evaluation
- Data analysis
- Customer relationship management
- Customer service
- Team leadership
- Team collaboration
- Training development
- Effective communication
- Time management
- Problem solving
- Decision-making
- Interpersonal skills
- Problem-solving
- Team leadership
Timeline
Supervisor of Distribution Operations
Altium Packaging
04.2024 - 07.2026
Sr. Supervisor
CTDI - Communications Test Design
12.2021 - 12.2023
Supervisor
IQor Global Services
10.2013 - 12.2021
Team Leader
IQor Global Services
07.2011 - 10.2013
High School Diploma -
Northside High
Some College (No Degree) - Medical Informatics
Concorde Career Institute