Monique Rosalez

• Facilitating Interviews for the Salt River Pima-Maricopa Indian Community

• Job ofers

• Facilitating backgrounds and processing in a timely manner

•Updating data on multiple spreadsheets

• Assisting Members and Provider's with medical benefits, enrollment, claims, forms, fmla, loa, technical assistance with website and password resets.

• Providing union members with benefits, claims, and enrollment questions
• Resolved customer complaints with empathy
• Responded to customer requests for HRA issues with union accounts

• Onsite caregiver to children removed from their homes by CPS

• Manage home, school and residents appointments

• Intake, monthly budget, staffing reports and daily logs

• Provide one on one mentoring and guidance

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Maintained confidentiality of sensitive information
• Processing P-card receipts
• Resolved tax exempt issues