Monique Rose Cunningham
Fayetteville,North Carolina
Summary
Exploring opportunities within the Business, Finance & Sales to apply my extensive experience in. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains a positive attitude and works hard to build team relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Person
Lee Hyundai of Fayetteville
Fayetteville
02.2024 - Current
- Duties include: Product knowledge about Genesis and Hyundai vehicles. Sell and lease vehicles to customer.
Senior Branch Banker
PNC Bank
12.2021 - 02.2024
- Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Branch Sales and Service Representative II
PNC Bank
04.2020 - 12.2021
- Duties Include: Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Teller
PNC Bank
11.2019 - 04.2020
- Duties Include: Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Financial Aid Technician
Fayetteville Technical Community College
08.2018 - 05.2019
- Duties Include: To perform varied clerical tasks in support of the office to which assigned, and to provide this information to students and/or the general public. I also assist student with required documents needed to process their financial aid, disbursement dates, how to apply for an unsubsidized and subsidized federal loan, assist and help student with free application for federal student aid (FAFSA) awards, assist student how to do their direct deposit on web advisor, and assist student on how to calculate student account summary at the end of each semester.
Marketing and Sales Externship
Redefined Businesses Solutions
05.2018 - 09.2018
- Demonstrated proficiency in marketing strategies, sales decision making, time management with marketing plans, get existing customers to buy more books and supplies, improve customer loyalty, offer existing customers exclusive offers, ensure business visual merchandise stays fresh and new, work independently and in a team environment.
Education
Bachelor of Science - Banking And Finance Risk Management
Fayetteville State University
Fayetteville, NC05.2027
Bachelor of Science - Accounting And Finance
Fayetteville State University
Fayetteville, NC05.2027
Bachelor of Science - Business Administration, Finance
Fayetteville State University
Fayetteville North Carolina 05.2022
Associate in Applied Science - Business Administration, Marketing
Fayetteville Technical Community College
Fayetteville NC05.2019
High School Diploma - JROTC, Academic Achievements
Lawton High School
Lawton, OK05.2017
Skills
- Proficient in Microsoft Excel, Microsoft teams
- Documentation and reporting
- Very knowledgeable in loans, credit card and bank related products
- Negotiation skills
Certification
Sales and customer service
Timeline
Sales Person
Lee Hyundai of Fayetteville
02.2024 - Current
Senior Branch Banker
PNC Bank
12.2021 - 02.2024
Branch Sales and Service Representative II
PNC Bank
04.2020 - 12.2021
Teller
PNC Bank
11.2019 - 04.2020
Financial Aid Technician
Fayetteville Technical Community College
08.2018 - 05.2019
Marketing and Sales Externship
Redefined Businesses Solutions
05.2018 - 09.2018
High School Diploma - JROTC, Academic Achievements
Lawton High School
Bachelor of Science - Banking And Finance Risk Management
Fayetteville State University
Bachelor of Science - Accounting And Finance
Fayetteville State University
Bachelor of Science - Business Administration, Finance
Fayetteville State University
Associate in Applied Science - Business Administration, Marketing
Fayetteville Technical Community College