Monique Sanchez
Reading,Pennsylvania
Summary
Driven by a results-focused approach, I leveraged problem-solving skills and team collaboration at CVS Pharmacy to enhance workflow and accuracy in medication dispensing. My leadership in training and mentoring at Home Depot significantly boosted productivity, showcasing my ability to improve operations and customer satisfaction through strategic improvements and effective team development.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Reading, PA
05.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Frontline Member Associate
Sam's Club, Walmart
Reading, PA
04.2023 - 12.2023
- Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Applied problem-solving skills when faced with unexpected challenges, demonstrating versatility within the role.
- Identified opportunities for process improvements, leading to more efficient operations within the department.
- Developed rapport with members through genuine conversations, earning their trust as a reliable resource for their needs.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Maintained accurate records of member information, ensuring data privacy and security at all times.
Head Cashier
Home Depot
Reading, PA
04.2011 - 01.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Education
Diploma - Visual And Performing Arts
John Dewey High School
Brooklyn, NY06.1997
Timeline
Pharmacy Technician
CVS Pharmacy
05.2024 - Current
Frontline Member Associate
Sam's Club, Walmart
04.2023 - 12.2023
Head Cashier
Home Depot
04.2011 - 01.2020
Diploma - Visual And Performing Arts
John Dewey High School