Hi, I’m
Monique Sanders
Brooklyn,NY
Summary
Experienced Administrative & Team Support with over 9+ years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Seeking a work environment/position where I can help elevate not only their vision but their mission as well. Considered hardworking, punctual and driven.
Overview
13
years of professional experience
1
Certification
Work History
Mulligan Security, Brooklyn, NY
Office Administrator
2023.12 - Current (9 months)
Job overview
- Maintaining internal databases, Preparing reports and managing records, Organizing office operations and procedures
Allied Universal, Brooklyn, NY
Shift Supervisor
2022.02 - 2023.09 (1 year & 7 months)
Job overview
- Train, develop and motivate staff to improve performance and meet objectives, Ensure the security and safety of property and personnel, Performing site inspections and equipment inspections to confirm that the grounds and gear are all up to safety standards without the need for repair, and providing customer service to customers or guests that may require assistance
Allied Universal - Bank Of America, New York, NY
Unarmed Security Guard
2022.11 - 2023.04 (5 months)
Job overview
- Greeting clients and constituents upon their arrival and exit, Patrol premises regularly to maintain order and establish presence, Provide assistance to people in need, Knowledge of legal guidelines for area security and public safety
Allied Universal - Brown Brothers Harriman, New York, NY
Front Desk Receptionist
2019.09 - 2022.01 (2 years & 4 months)
Job overview
- Inspected buildings, equipment, and access points permitting entry, Actively listened to customers' requests, confirming full understanding before addressing concerns, Identified issues, analyzed information and provided solutions to problems, Maintains security and telecommunications system
XYZ Two Way Radio, Brooklyn, NY
Call Center Dispatcher
2017.08 - 2019.09 (2 years & 1 month)
Job overview
- Educated customers about billing, payment processing and support policies and procedures, Investigated and resolved accounting, service and delivery concerns
SSP Food American Travel, Jamaica, NY
Cashier/Customer Service
2014.11 - 2016.06 (1 year & 7 months)
Job overview
- Developed and sharpened ability to self-discipline and maintain focus and precision in a faced paced, client facing environment, Initiated ability to receive and process feedback/coaching quickly and effectively to maintain performance of the self and the team, Developed a talent for engaging with clients and associates in a communication style that best applies to them to maintain exceptional relationships and interactions, Ensured smooth cohesion between all working parts of the business to present a flawless interface with each individual customer, Maintained quality control of product swiftly and thoroughly
Forever21 Soho, New York, NY
Cashier/ Sales Team Member
2011.03 - 2014.10 (3 years & 7 months)
Job overview
- Assisted on sales floor as needed to maintain service standards, Assigned work to team members based on company needs, personal strengths and job knowledge, Completed all point of sale opening and closing procedures, including counting the contents of the cash register
Education
ASA College , Brooklyn, NY
Bachelors of Science in Healthcare Management
2025-04
Frederick Douglass Academy
06.2012
Skills
- Reading comprehension
- Responsible
- Customer service
- Computer skills
- Teamwork
- Clerical
- Flexible & Adaptable
- Critical thinking
- Security
- Surveillance
- Microsoft Word
- Clerical experience
- Hospitality
- Data collection
- Communication skills
Certification
NYS Security Guard License
8 & 16 Hour Certified
NYS Flagger’s License
FDNY Certificate of Fitness F02
Naloxone Trained
Personal Information
Title: Office Administrator/Customer Service
Timeline
Office Administrator
Mulligan Security
2023.12 - Current (9 months)
Unarmed Security Guard
Allied Universal - Bank Of America
2022.11 - 2023.04 (5 months)
Shift Supervisor
Allied Universal
2022.02 - 2023.09 (1 year & 7 months)
Front Desk Receptionist
Allied Universal - Brown Brothers Harriman
2019.09 - 2022.01 (2 years & 4 months)
Call Center Dispatcher
XYZ Two Way Radio
2017.08 - 2019.09 (2 years & 1 month)
Cashier/Customer Service
SSP Food American Travel
2014.11 - 2016.06 (1 year & 7 months)
Cashier/ Sales Team Member
Forever21 Soho
2011.03 - 2014.10 (3 years & 7 months)
ASA College
Bachelors of Science in Healthcare Management
Frederick Douglass Academy
NYS Security Guard License
8 & 16 Hour Certified
NYS Flagger’s License
FDNY Certificate of Fitness F02
Naloxone Trained
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