Monique Serrano

• Help with ADL.

Developed and maintained courteous and effective working relationships.

• Gained extensive knowledge in data entry, analysis and reporting.
• Learned and adapted quickly to new technology and software applications.
• Strengthened communication skills through regular interactions with others.

• Worked in paperless environment to accomplish assignments electronically.
• Filed reports and posted daily batches in system.
• Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
• Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
• Generated accounts payable reports for management review to aid in financial and business decision making.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Documented patient information and care activities in electronic health record.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.