Monique Simon
Vacherie,Louisiana
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ochsner Urgent Care
10.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Customer Service Representative
Lake Urgent Care
07.2022 - 08.2023
- Provided primary customer support to internal and external customers
- Educated customers about billing, payment processing and support policies and procedures
- Updated reference materials with Medicare, Medicaid and third- party payer requirements, guidelines, policies and list of accepted insurance plans
- Applied HIPAA privacy and security regulations while handling patient information.
Clinical medical assistant
Metairie Primary Care
02.2023 - 04.2023
- Measured patient spirometry
- Documented vital signs and health history for patients in clinic and hospital environments
- Implemented care and efficiency improvements to support and enhance office operations
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Representative
Walmart
08.2015 - 07.2022
- Trained staff on operating procedures and company services
- Developed strong customer relationships to encourage repeat business
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound calls, chats, and emails to facilitate customer service.
Education
Blue Cliff College
04.2023
High School Diploma -
St James High School
St James 05.2014
Skills
- Documenting Vital Signs
- Patient Chart Tracking
- Administrative Procedures
- OSHA/HIPAA Regulation
- Customer Complaint
- Resolution
- Safety Regulations
- Customer Service and
- Assistance
- Phlebotomy
- Insurance Verification
- Customer Service
Certification
American heart associates
BLS/CPR, 04/2025
Timeline
Medical Assistant
Ochsner Urgent Care
10.2023 - Current
Clinical medical assistant
Metairie Primary Care
02.2023 - 04.2023
Customer Service Representative
Lake Urgent Care
07.2022 - 08.2023
Customer Service Representative
Walmart
08.2015 - 07.2022
Blue Cliff College
High School Diploma -
St James High School
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