Monique Smith
Baptist Memorial
Columbus,MS
13
years of professional experience
Customer Service Representative experienced in complaint resolution, operations streamlining, and relationship building. Achieved high levels of customer satisfaction and sales through effective communication and problem-solving skills. Delivered compassionate personal care while maintaining client dignity and fostering trusting relationships.
Work History
Housekeeping Attendant
1 Year 10 Months- Executed daily cleaning tasks, including sweeping, mopping, dusting, and vacuuming, to uphold facility standards.
- Executed daily cleaning tasks, including sweeping, mopping, dusting, and vacuuming, to ensure facility cleanliness and comfort for patients, staff, and visitors.
- Followed safety procedures and infection control protocols to minimize risks and ensure a safe environment.
- Managed waste disposal and recycling processes, adhering to regulatory guidelines and hospital protocols.
- Collaborated with team members to complete special cleaning projects and respond to urgent cleaning requests promptly.
- Addressed patient and staff inquiries and concerns related to housekeeping services, fostering a positive experience and satisfaction with facility hygiene.
- Conducted routine inspections of cleaning equipment and supplies, reporting any maintenance needs to the supervisor.
- Trained new housekeeping staff, sharing best practices to enhance team performance and maintain high cleanliness standards.
Personal Care Assistant
1 Year 6 Months- Assisted clients with daily living activities, including personal hygiene, meal preparation, and medication management, fostering a safe and comfortable home environment.
- Provided compassionate personal care and support to clients, enhancing daily living experiences.
- Assisted clients with mobility and personal hygiene, ensuring comfort and dignity.
- Monitored client health and reported changes to healthcare professionals for timely interventions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Shift Lead
1 Year 4 Months- Oversaw daily operations, managed a team of associates, and provided exceptional customer service while maintaining compliance with company policies and procedures at Love's Travel Stop.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Assistant Manager
3 Years 2 Months- Developed and instituted operational processes that improved workflow efficiency.
- Orchestrated staff scheduling to optimize coverage and sustain productivity levels.
- Resolved customer issues, resulting in high satisfaction through effective solutions.
- Accurately processed financial transactions and reconciled daily sales to ensure fiscal accuracy.
- Supervised daily operations ensuring adherence to company policies and procedures.
- Developed schedules optimizing staff coverage during peak hours to improve service efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Remote Customer Service Representative
2 Years 3 Months- Resolved customer inquiries via inbound calls, ensuring effective communication and addressing concerns.
- Provided technical support for website and application navigation, enhancing user experience and satisfaction.
- Guided customers through product features and services, facilitating informed purchasing decisions.
- Promoted product sales by highlighting benefits and matching solutions with customer needs.
- Educated customers on product value, fostering understanding and bolstering confidence in their purchasing choices.
Personal Care Assistant
4 Years- Provided attentive care, addressing health concerns and aiding with daily living tasks to enhance client dignity and well-being.
- Facilitated client engagement in physical activities to promote mobility and strength, managing transportation for appointments and social events.
- Ensured proper nutrition through meal assistance and monitoring, establishing rapport to provide emotional support and improve quality of life.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Cashier
3 Years 3 Months- Reconciled cash drawers and resolved discrepancies, ensuring financial integrity and accountability.
- Addressed inquiries and concerns promptly, enhancing customer experience and promoting current deals to encourage additional purchases.
- Resolved customer issues in collaboration with shift managers and maintained organized front lane merchandise to support a welcoming shopping environment.
- Processed customer transactions accurately and efficiently.
- Maintained organized cash register and balanced cash drawer daily.
- Assisted customers with inquiries and provided excellent service.
- Managed inventory levels and restocked merchandise as needed.
Education
High School Diploma
Associate's Degree - Liberal arts
Associate of Science - Health Administration
Skills
Verbal communication
Customer Service Excellence
Communication
Active Listening
Sanitation Practices
Written communication
Product Knowledge
Inventory Management
Adaptability
Intrinsic Motivation
Leadership
Empathy
Data Entry
Cleaning Equipment Operation
Timeline
Housekeeping Attendant
Baptist Memorial
10.2024 - CurrentRead More
Personal Care Assistant
Help at home
07.2024 - 01.2026Read More
Shift Lead
Loves Travel Stop
12.2022 - 04.2024Read More
Remote Customer Service Representative
Amazon
02.2020 - 05.2022Read More
Assistant Manager
Sprint Mart
09.2019 - 11.2022Read More
Personal Care Assistant
Comfor Care
07.2016 - 07.2020Read More
Cashier
Sprint Mart
04.2013 - 07.2016Read More
EMCC
Associate's Degree from Liberal arts
Read More
Columbus High School
High School Diploma
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Bryant & Stratton College
Associate of Science from Health Administration
Read More