Monique C. Sumpter
Columbia,SC
Summary
Personable business professional bringing successful 10 year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
16
16
years of professional experience
Work History
Data Analyst/Data Specialist
Receivable Solutions Inc
02.2019 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Scanned documents and saved in database to keep records of essential organizational information.
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Consistently maintained 99% accuracy rate while entering large volumes of data into databases, resulting in improved data quality and increased efficiency.
- Performed data cleansing and validation to ensure accuracy and completeness of data, resulting in 30% reduction in data errors and improved data quality.
- Collaborated with cross-functional teams to troubleshoot and resolve data entry errors, resulting in 25% reduction in error resolution time.
Underwriting Support Specialist
Sagesure
04.2022 - 03.2023
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Developed and implemented new underwriting process that reduced time to approve loans by 20%, resulting in 15% increase in loan volume and 10% increase in revenue.
- Provided training and guidance, resulting in 20% improvement in their accuracy and efficiency.
Supervisor
UPS
09.2017 - 08.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Boosted team performance by developing customer service training materials and conducting service training.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Accounting Tech
Blue Cross Blue Shield
02.2018 - 11.2018
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Screened company accounts receivable, accounts payable, payroll processing and general ledger transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Tele-Sales Support Desk
Warner Cable
10.2016 - 02.2018
- Assisted sale agents in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
Revenue Manager/Payroll Manager
Best Western Plus
07.2007 - 07.2016
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
- Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Calculated deductions and processed payroll for employees.
- Utilized financial software to prepare consolidated financial statements.
- Analyzed business processes to identify cost savings and operational efficiencies.
Education
Associate of Arts - Health Information Technology
Ashford University
San Diego, CABachelor of Science - Engineering
DeVry University
Downers Grove, IL10.2006
Associate of Science Degree - Industrial Engineering
Denmark TechnicalCollege
Denmark, SC05.2008
Certificate in Business/Marketing -
Elloree High School
Elloree, SC01.2004
Skills
- Data Entry
- Accounts Payable and Accounts Receivable
- Customer Service
- Health Informatics
- Management Collaboration
- Leadership
- Financial Analysis
- Data Quality Assurance Processes
- Accounting Principles
- Business Performance Analysis
- SQL
- Attention to Detail
- Regulatory Compliance
- Credit Approval and Denial
- Data Processing
- Excel Expertise
- Project Management
Timeline
Underwriting Support Specialist
Sagesure
04.2022 - 03.2023
Data Analyst/Data Specialist
Receivable Solutions Inc
02.2019 - Current
Accounting Tech
Blue Cross Blue Shield
02.2018 - 11.2018
Supervisor
UPS
09.2017 - 08.2018
Tele-Sales Support Desk
Warner Cable
10.2016 - 02.2018
Revenue Manager/Payroll Manager
Best Western Plus
07.2007 - 07.2016
Associate of Arts - Health Information Technology
Ashford University
Bachelor of Science - Engineering
DeVry University
Associate of Science Degree - Industrial Engineering
Denmark TechnicalCollege
Certificate in Business/Marketing -
Elloree High School
Affiliations
Honor Society
Who’s Who’s among Engineering and Technology Students
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