Monique C. Sumpter
Lexington,SC
Summary
Results-driven professional specializing in financial analysis and data management. Achieved 99% accuracy in data entry and reduced data errors by 30%, enhancing operational efficiency and data integrity through advanced Excel reporting and process optimization.
Overview
19
19
years of professional experience
Work History
Data Analyst/Data Specialist
Receivable Solutions Inc
06.2019 - Current
- Day-to-day processing of data involving client payments and assignments for debt collection and/or credit reporting for active clients.
- Identified, analyzed, and interpreted trends in complex data sets.
- Generated monthly reports using advanced Excel functions (Vlookup, Pivot tables) to support data-driven decision-making.
- Validated incoming data against quality standards, ensuring data integrity and compliance.
- Created interactive dashboards in Power BI to track payment posting accuracy and reduce errors
- Analyzed claims and remittance data using Power BI to identify trends and improve reimbursement rates
- Developed reports in Power BI to monitor AR (Accounts Receivable) and support revenue cycle performance
- Achieved 99% accuracy while entering large data volumes, enhancing overall data quality.
- Executed data cleansing and validation processes to reduce data errors by 30%.
- Obtain payment and placement information from Meditech, Epic, and Cerner.
- Researched and resolved payment posting discrepancies.
- Maintained oversight of all billing operations including coding, charge entry, payment posting, collections and appeals.
Underwriting Support Specialist
Sagesure
04.2022 - 03.2023
- Evaluated insurance applications to conduct thorough risk assessments and facilitate timely policy issuance.
- Communicated with clients to collect vital information for comprehensive risk evaluations, ensuring informed underwriting decisions.
- Analyzed financial data to determine optimal coverage limits and premium rates, enhancing underwriting accuracy.
- Utilized underwriting software to enhance application processing and tracking efficiency.
Medical Debt Collector
RSI
Columbia, South Carolina
02.2019 - 05.2019
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Entered patient charges and payments into electronic health records.
- Protected medical office operations and integrity by keeping patient information confidential.
- Utilized electronic billing systems to track payments and update account statuses.
- Collaborated with insurance companies to verify coverage and expedite claim processing.
Accounting Tech
Blue Cross Blue Shield
02.2018 - 10.2018
- Maintained accurate accounts payable records and processed invoices to ensure timely vendor payments.
- Reconciled monthly bank statements to verify financial accuracy.
- Assessed data entries, calculations, and billing codes for accuracy.
- Developed reports to streamline month-end closing process, enhancing account reconciliation accuracy.
- Assisted in financial report preparation, providing insights for management review.
- Supported annual audits by providing required documentation and information.
Supervisor
UPS
09.2017 - 08.2018
- Boosted team performance by developing customer service training materials and conducting service training.
- Led team to enhance efficiency and organize workflows through effective leadership and problem-solving.
- Devised and implemented processes and procedures to streamline operations.
- Resolved customer complaints and adjusted policies to address evolving needs.
- Built strong relationships with vendors to ensure timely and cost-effective delivery of services and materials.
Tele-Sales Support Desk
Warner Cable
10.2016 - 02.2018
- Assisted sales agents in identifying issues and provided solutions to restore service and functionality, enhancing customer satisfaction.
- Managed and processed support actions and requests using ticketing systems, streamlining resolution times.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems, ensuring network operationality during peak periods to support business continuity.
Revenue Manager/Payroll Manager
Best Western Plus
07.2007 - 07.2016
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Collaborated with core team to streamline business processes and internal controls, creating scalable procedures that enhanced operational efficiency.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
- Utilized financial software to prepare consolidated financial statements.
- Updated employee information in payroll system, ensuring accurate changes in salary, bonuses, and deductions for streamlined payroll processing.
Education
Bachelor of Arts - Health Information Technology
Ashford University
San Diego, CA01-2011
Associate of Science Degree - Industrial Engineering
Denmark TechnicalCollege
Denmark, Denmark, SC05-2008
Bachelor of Science - Engineering
DeVry University
Downers Grove, IL10-2006
Certificate in Business/Marketing -
Elloree High School
Elloree, SC01-2004
Skills
- SQL proficiency
- Data quality assurance
- Financial analysis proficiency
- Business performance analysis
- Excel expertise
- Data entry and processing
- Accounts payable and receivable
- Regulatory compliance awareness
- Attention to detail
- Health informatics expertise
- Collaborative management
- Leadership skills
- Customer service excellence
- Claims investigation
Affiliations
Honor Society
Who’s Who’s among Engineering and Technology Students
Timeline
Underwriting Support Specialist
Sagesure
04.2022 - 03.2023
Data Analyst/Data Specialist
Receivable Solutions Inc
06.2019 - Current
Medical Debt Collector
RSI
02.2019 - 05.2019
Accounting Tech
Blue Cross Blue Shield
02.2018 - 10.2018
Supervisor
UPS
09.2017 - 08.2018
Tele-Sales Support Desk
Warner Cable
10.2016 - 02.2018
Revenue Manager/Payroll Manager
Best Western Plus
07.2007 - 07.2016
Bachelor of Arts - Health Information Technology
Ashford University
Associate of Science Degree - Industrial Engineering
Denmark TechnicalCollege
Bachelor of Science - Engineering
DeVry University
Certificate in Business/Marketing -
Elloree High School