My adeptness in team leadership and complex problem-solving fostered a positive, results-driven environment across roles. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Hi, I’m
Monique Taylor
Las Vegas,NV
Summary
Overview
13
years of professional experience
1
Certification
Work History
Veterans Affairs
Elderly Caregiver
10.2023 - Current
Job overview
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
CSL Plasma
Phlebotomist
06.2022 - 10.2023
Job overview
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- collects blood from patients through a puncture in a vein, venipuncture.
Ital Garden
Manager
01.2018 - 02.2022
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed cash, credit card transactions, and daily operations to ensure a high level of efficiency, consistency, and quality in both food and service to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
TOBI
Data Entry Clerk
03.2016 - 12.2018
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Images Of A Culture
Receptionist
02.2012 - 09.2017
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Streamlined inventory management for improved organization and accessibility of artworks in storage.
- Increased art gallery visitor engagement by implementing interactive displays and informative exhibit labels.
- Enhanced customer experience by providing knowledgeable guidance on artwork selections and artist information.
Home Health Aid
Elderly Caregiver
04.2011 - 03.2012
Job overview
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Education
Northwest Career CollegeLas Vegas, NV
No Degree from Medical Assisting/ Phlebotomy
11.2023
University Overview
John Adams City CollegeSan Francisco, CA
GED
02.2013
University Overview
Skills
- Time Management
- Customer Service
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving
- Telephone skills
- Organization skills
- Data Entry
- Documentation And Reporting
- Appointment Scheduling
- Maintaining cleanliness
- Attention to detail
Certification
- PCA - Personal Care Aide
- Basic Life Support (BLS) - American Heart Association.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR/AED Certification
Timeline
Elderly Caregiver
Veterans Affairs
10.2023 - Current
Phlebotomist
CSL Plasma
06.2022 - 10.2023
Manager
Ital Garden
01.2018 - 02.2022
Data Entry Clerk
TOBI
03.2016 - 12.2018
Receptionist
Images Of A Culture
02.2012 - 09.2017
Elderly Caregiver
Home Health Aid
04.2011 - 03.2012
Northwest Career College
No Degree from Medical Assisting/ Phlebotomy
John Adams City College
GED
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