Summary
Overview
Work History
Education
Skills
Timeline
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Monique Thomas

Monique Thomas

Sunset,LA

Summary

Medical Assistant seeking to obtain a position that will build clinical skills while making use of clerical and communication skills using a positive attitude, great attention to detail and accuracy, with a desire to succeed in a fast pace environment, while helping patients.

Overview

18
18
years of professional experience

Work History

Housekeeping Supervisor

Andrew Merchant (Jani KIng) Our Lady Of Lourdes ER
04.2022 - Current
  • Ensures a clean and safe hospital environment is maintained in patient care, public, clinical, and office areas
  • Utilizes and follow daily production schedule assignments shifts and brings each shift through the start-up process and close-out process daily as needed
  • Coordinates daily shift operations, scheduling re-assignments and adjustments, staff check-in and out, shift de-briefing and accounting of keys
  • Assists with ensuring all customer satisfaction goals are maintained
  • Conducts Quality Assurance checks as directed
  • Offer high-quality customer service
  • Manage the inventory and order supplies 3 times a month

School Custodian

Lafayette Parish School Board
03.2013 - 03.2022
  • Maintained clean and comfortable environments in 12 classrooms by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.

Crew Member

Burger King
04.2010 - 02.2013
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Completed milkshakes and ice cream desserts for customers.

Asst. Manager,Cashier

Shop Rite Stores
01.2006 - 01.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

Certificate - Medical Assisting

Unitech Training Academy - Lafayette
Lafayette, LA
12.2023

GED -

South Louisiana Community College
Lafayette, LA
03.2023

No Degree - Math, Soc. Stu., English, Language Arts

Northside High School
Lafayette, LA
05.1999

Skills

Professional

Administrative Skills:

  • Entering Patient Demographics and Patient Referrals
  • Scheduling Appointments
  • Insurance Verification and Pre-Authorization
  • HIPAA Compliance

Clinical Skills:

  • Obtaining & Recording Patients' Chief Complaint

Medical History and Vital Signs, Urine Specimen Collections

Phlebotomy (Venipuncture and Capillary Puncture)

Medication & Vaccine Administration (ID, SQ, IM), EKGs

OSHA Compliance, BLS for Healthcare Providers (AED & CPR Certified)

Management Skills

  • Ordering cleaning supplies
  • Training and mentoring
  • Inventory replenishment
  • Employee scheduling

Timeline

Housekeeping Supervisor

Andrew Merchant (Jani KIng) Our Lady Of Lourdes ER
04.2022 - Current

School Custodian

Lafayette Parish School Board
03.2013 - 03.2022

Crew Member

Burger King
04.2010 - 02.2013

Asst. Manager,Cashier

Shop Rite Stores
01.2006 - 01.2010

Certificate - Medical Assisting

Unitech Training Academy - Lafayette

GED -

South Louisiana Community College

No Degree - Math, Soc. Stu., English, Language Arts

Northside High School

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Monique Thomas