Monique Tienda
Suisun City,CA
Summary
Driven Advice Nurse from Kaiser Permanente, adept in clinical assessment and patient communication, significantly reduced ER visits by offering precise care recommendations. Excelled in maintaining patient privacy, enhancing satisfaction through accurate advice, and mentoring peers, showcasing strong clinical judgment and compassionate care. Continuously pursued professional development, ensuring the delivery of up-to-date medical guidance.
Overview
11
11
years of professional experience
Work History
Advice Nurse
Kaiser Permanente
11.2013 - Current
- Managed sensitive information with discretion, adhering to HIPAA guidelines and safeguarding patient privacy at all times.
- Collaborated with healthcare providers to ensure continuity of care for patients.
- Improved patient outcomes by identifying critical situations and coordinating prompt responses from necessary medical personnel.
- Facilitated communication between patients and their primary care providers, enabling better-informed decision making regarding treatment plans.
- Continuously updated clinical knowledge through ongoing professional development opportunities, ensuring up-to-date medical advice for patients.
- Handled high call volumes while maintaining attention to detail, empathy, and professionalism during each interaction.
- Mentored new Advice Nurses as they acclimated to their roles, fostering positive working relationships among colleagues.
- Enhanced patient satisfaction by providing timely and accurate medical advice over the phone.
- Maintained comprehensive documentation of patient interactions, ensuring accuracy and seamless communication among healthcare team members.
- Streamlined triage process for more efficient patient support and reduced wait times.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Evaluated patient histories, complaints, and current symptoms.
Education
Associate Degree In Nurse - Nursing
Sacramento City College
Sacramento, CA12.2010
Skills
- Nursing Documentation
- Healthcare systems navigation
- Clinical assessment
- Mental Health Support
- Women’s Health Care
- Geriatric Care
- Pediatric Care
- Telemedicine
- Medical Charting
- Medical Triage
- Immunization Knowledge
- Patient Communication
- Symptom Assessment
- Patient Instruction
- Appointment Scheduling
- Patient Advocacy
- Evidence-based Protocols
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Compassionate and Caring
- Reliability
- Excellent Communication
- Critical Thinking
- Strong Clinical Judgment
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Self Motivation
Timeline
Advice Nurse
Kaiser Permanente
11.2013 - Current
Associate Degree In Nurse - Nursing
Sacramento City College
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