Monique Vandroff
Brooklyn,NY
Summary
Recognized for effectively managing daily security operations, ensuring a professional image and quality service from the security team. Demonstrates a strong commitment to incident response and surveillance monitoring, contributing to a safer environment.
Overview
39
39
years of professional experience
Work History
Security Supervisor- Security Operations Center
Allied Universal Security Services
07.2014 - Current
- Managed daily operations of the security staff and maintained service quality standards expected of the security staff at A & O Shearman for all security officers scheduled during the 0600 x 1400, 0700 x 1500, and 0800 x 1600 shifts.
- Ensured Security Officers maintained fitness for duty and upheld professional image standards.
- Make sure all posts are covered and make the necessary adjustments if needed.
- Do an inventory of all Equipment in the Security Operations Center, conduct inventory of the New Unused Badges as well as the Re-usable Badges in the Security Operations Center and the Security Storage Room.
- Respond to any emergency calls or unusual conditions and make sure all incidents are properly documented and that notifications are made in a timely manner.
- Ensure Security personnel is informed of any changes.
- Executed notifications to confirm compliance with security protocols and procedures.
- Monitored the entrance of the Security Operation Center and prevented unauthorized persons from entering.
- Monitored the cameras in the New York and Melville, L.I. region, Dallas, London, San Francisco, Washington, DC, Toronto, Menlo Park, Chicago, Boston, and Los Angeles.
- Log all items found or turned into Lost and Found file cabinet and inform the Director.
- Responded to and secured computer alarms, documenting incidents to maintain accurate records.
- Assist with letting employees in the C2 Stockroom after hours.
Security Officer
Allied Barton Securities
06.2013 - 07.2014
- Patrolled all floors of Shearman and Sterling to ensure safety and security.
- Reported unusual occurrences and activities to C2 (Console) to maintain situational awareness.
- Provided coverage for security officers during scheduled breaks to maintain safety and security protocols.
- Followed Allied Barton and Shearman and Sterling LLC procedures and guidelines to uphold security standards.
- Check all fire exit doors, fire extinguishers and signs.
- Escort visitors and open offices as requested by the client, C2 (Console).
Customer Service Representative, Pharmacy, Billing & Enrollment and Medical Claims
AEGIS/HUMANA
09.2010 - 08.2012
- Assisted members with billing changes, payments, verification of benefits, coordination of benefits issues, mail-order pharmacy concerns, co-pays, and Rx coverage questions to enhance member satisfaction.
- Managed inquiries regarding coverage gap/low income subsidy status, plan changes, disenrollment, and cancellation eligibility/status to provide accurate information.
- Assisted Medicare providers with medical claims, referrals, precertification, authorizations, and eligibility/status to ensure timely processing.
- Updated member demographic information to ensure accuracy in records.
Volunteering in the Physicians Billing Department
Jamaica Hospital
04.2010 - 08.2010
- Coordinated activities and resources to enhance daily operations in volunteer department.
Senior Securities Specialist Clerk, Class Actions
Bank of America/US Trust Company
07.2001 - 08.2008
- Filed class action claims for clients, ensuring accurate and timely submissions to enhance client satisfaction.
- Coordinated communication with paying agents, brokers, and clients to facilitate smooth processing of transactions.
- Managed sensitive client personal information, ensuring compliance with privacy regulations to protect client confidentiality.
- Processed electronic payments.
- Ordered and distributed supplies.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, and letters.
Bond Interest Specialist, Global Investor Services
Chase Manhattan Bank
05.1987 - 04.2001
- Balanced incoming and outgoing wire transfers totaling over a million dollars daily.
- Wired funds to banks and brokers, facilitating smooth transaction processes.
- Distributed interest and dividend payments to client accounts, ensuring timely access to funds.
- Resolved client complaints promptly, enhancing client satisfaction and retention.
- Updated security database with new payment information and codes.
- Scheduled and confirmed client appointments efficiently.
- Answered telephones and directed calls to staff members.
Education
Certificate - Medical Office Administration
SUNY Brooklyn Educational Opportunity Center (BEOC)
Brooklyn, NY11-2009
Associate - Business Management (completed 30 credits)
Long Island University
Brooklyn, NY01-2001
Skills
- Security operations
- Incident response
- Incident documentation
- Video surveillance
- Crisis management
- Risk assessment
- Asset management
Career Accomplishments
- Recognized throughout career for demonstrating solid administrative support; teamwork, and customer service.
- Demonstrates attention to detail and flexibility in carrying out duties and responsibilities.
Timeline
Security Supervisor- Security Operations Center
Allied Universal Security Services
07.2014 - Current
Security Officer
Allied Barton Securities
06.2013 - 07.2014
Customer Service Representative, Pharmacy, Billing & Enrollment and Medical Claims
AEGIS/HUMANA
09.2010 - 08.2012
Volunteering in the Physicians Billing Department
Jamaica Hospital
04.2010 - 08.2010
Senior Securities Specialist Clerk, Class Actions
Bank of America/US Trust Company
07.2001 - 08.2008
Bond Interest Specialist, Global Investor Services
Chase Manhattan Bank
05.1987 - 04.2001
Certificate - Medical Office Administration
SUNY Brooklyn Educational Opportunity Center (BEOC)
Associate - Business Management (completed 30 credits)
Long Island University