Monique Washington
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
19
19
years of professional experience
Work History
Cashier
Costco
Charleston, SC
02.2024 - Current
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Deliver high levels of customer service to members using active listening and engagement skills.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed other duties as assigned by management.
Sales Manager
LMS Services
Charleston, SC
08.2006 - 12.2024
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Cruise Agent
Arise Platform
, SC
10.2018 - 09.2020
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Demonstrated strong understanding of industry trends and competitive landscape.
- Adhered strictly to company policies regarding confidentiality of client information.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Education
Associate of Applied Science - Massage Therapy
Miller-Motte Technical College
Charleston, SC06.2008
Skills
- Profitability Optimization
- Strategic Planning
- Account Management
- Staff Management
- Sales Team Training
- Relationship Building
- Verbal and Written Communication
- Promotional Sales Events
Timeline
Cashier
Costco
02.2024 - Current
Cruise Agent
Arise Platform
10.2018 - 09.2020
Sales Manager
LMS Services
08.2006 - 12.2024
Associate of Applied Science - Massage Therapy
Miller-Motte Technical College