Hi, I’m
Monique Whitley
Suitland,Maryland
Summary
Performance driven with the ability to achieve and exceed all task demands. Possess excellent communication, interpersonal and organizational skills. Known for dedication to providing premium patient care. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
11
years of professional experience
1
Certification
Work History
ACI Solutions
IT Specialist
06.2024 - Current
Job overview
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developing and analyzing administrative policies
- Compiling and analyzing data
- Preparing reports, charts, status updates in order to complete certain objectives in addition to creating, editing, and reviewing various documents.
- Delivering clear and effective information in and oral and written formats to different audiences.
- Implemented change management strategies during transitional periods, minimizing disruption while maintaining productivity levels across teams.
- Optimized communication channels between departments, ensuring timely updates on project progress and status.
- Enhanced program efficiency by streamlining processes and implementing improvements in data management.
- Developed detailed reports highlighting key findings from data analysis efforts to inform future decision-making processes within the organization.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Developed, coordinated and administered Type programs.
- Established goals and created action plans to achieve goals.
Medstar Medical Group
Medical Assistant
02.2024 - 06.2024
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Utilized data-driven decision-making techniques to optimize resource allocation, improving overall performance metrics within the department.
- Collaborated with healthcare professionals to develop comprehensive care plans addressing each patient''s unique needs and goals.
- Advocated for the needs of both patients and nursing staff, leading to improved working conditions and better overall outcomes.
- Served as a valued liaison between medical staff members from various disciplines, improving interdisciplinary communication and collaboration efforts.
All Pediatrics
Registered Medical Assistant
02.2023 - 02.2024
Job overview
- Triaging Patients/ Vital Signs
- Cleaning and Preparing Exam Rooms
- Administering Injections/IV solutions
- Phlebotomy
- Explained procedures, answered questions and assisted with patient pain relief
- Anatomy Knowledge
- Entering Pt
- Demographics
- Obtain Pt Hx and reason for visit
- Maintaining a clean work environment
- Labs : Urine, Strep, RSV, Flu, Covid, etc
- Scheduling Patient Appointments
- Using EMR to create and maintain Pt
- Medical records
- Knowledgeable of Epic, Allscripts, and ECW
- Completing patient/parent requests for documentation
Virginia Hospital Center
Registered Medical Assistant
08.2022 - 02.2023
Job overview
- Triaging Patients
- Preparing Exam Rooms
- Administering Injections/IV solutions
- Phlebotomy
- EKG/ECG
- Front Desk Supplies Inventory
- Discussing Lab Results with patients - per drs request
- Obtain Pt Hx and reason for visit
- Maintaining a clean work environment
- Receptionist:
- Scheduling Patient Appointments
- Using EMR to create and maintain Pt
- Medical records
- Pre-Prior Authorizations
- Completing Patient Requests
Erickson Senior Living
Registered Medical Assistant
08.2021 - 02.2022
Job overview
- Triaging Patients
- Preparing Exam Rooms
- Administering Injections/IV solutions
- Phlebotomy
- EKG/ECG
- Front Desk and Clinical Supplies Inventory
- Obtain Pt Hx and reason for visit
- Maintaining a clean work environment
- Receptionist: Answering phone calls/completing pt requests
- Scheduling Patient Appointments
- Using EMR to create and maintain Pt
- Medical records
- Covid-19 Testing
Inova Health System
Registered Medical Assistant
07.2019 - 01.2021
Job overview
- Triaging Patients
- Preparing Exam Rooms
- Administering Injections/IV solutions
- Phlebotomy
- EKG/ECG
- Front Desk Supplies Inventory
- Diabetes Education
- Obtain Pt Hx and reason for visit
- Maintaining a clean work environment
- Receptionist:
- Scheduling Patient Appointments
- Using EMR to create and maintain Pt
- Medical records
- Teleworking: Chart Abstraction through multiple EMR systems
PM Pediatrics Management Group
Medical Assistant
05.2018 - 12.2018
Job overview
- Triaging Patients
- Preparing Exam Rooms
- Administering Injections/IV solutions
- Phlebotomy
- EKG/ECG
- Front Desk Supplies Inventory
- Assisting X-ray Techs/Entering Pt
- Demographics
- Obtain Pt Hx and reason for visit
- Maintaining a clean work environment
- Receptionist
- Scheduling Patient Appointments
- Using EMR to create and maintain Pt
- Medical records
Corder's Pediatric Medicine
Medical Assistant
08.2015 - 05.2018
Job overview
- Triaging Patients
- Preparing Exam Rooms
- Administering Injections
- Phlebotomy
- EKG/ECG
- Vaccination Inventory
- Laboratory Supplies Inventory
- Scheduling Patient Appointments
- Maintaining a clean work environment
- Obtain Pt Hx and reason for visit
- Filing/Charting Patient Hx Charts
- Created and maintained medical records (Patient Education)
International House of Pancakes
Waitress/Cashier
03.2014 - 08.2015
Job overview
- Providing exceptional hospitality and customer service
- Serving Food
- Taking Guest Orders
- Multitasking ability, in order to provide accurate and expedient service to multiple guests
- Active Listening
- Handling Money
- Ability to handle pressure and stress accordingly
HB Medical and Wellness Care
Medical Assistant(extern)
04.2015 - 06.2015
Job overview
- Triaged Patients
- Administered Injections
- Scheduling Patient Appointments
- Created and maintained medical records
- Collected Specimens
- Inventory
- Medical Charting
TGI Friday's
Waitress/Cashier
04.2013 - 02.2014
Job overview
- Serving Food
- Taking Guest Orders
- Multitasking
- Providing Customer Service
Education
Prince George's County Community CollegeLargo, MD
Nursing Courses
09.2024
TESST College of TechnologyBeltsville, MD
Medical Assistant Diploma
07.2015
Skills
- Microsoft Works
- Microsoft Office Suite
- Windows XP
- Medical Insurance and Billing
- ICD9/CPT Medical Coding
- Appointment Scheduling
- EMR
- Vaccination Inventory
- Medical Office Safety
- Emergency Provisions
- Medical Law Ethics
- Phlebotomy
- EKG/ECG
- Medical Terminology
- Asepsis
- Medication Administration
- Exam Preparation
- Vital Signs
- Laboratory Procedures
- Venipuncture
- Injections
- IT Troubleshooting
- Project Management
- Performance Assessments
- Volunteer Management
Certification
- CPR/BLS, American Red Cross, 01/21
- OSHA, TESST College of Technology, 01/15
- HIPAA, Center for Medicare/Medicaid Services, 01/15
- Registered Medical Assistant, A. M. T., 01/19-Present
- Entry Level Security Clearance
References
- Saadiyah Jackson-Owens, MD, Professional, sowens@pmpediatrics.com, (646) 425-4402
- Wendy Narcisse, Professional, wnarcisse@pmpediatrics.com, (516) 869-0650 ext. 280
- Luanne George, Professional, lu.george@gmail.com, (240) 601-2036
- Delorise Edwards, Professional, del.edwards@gmail.com, (301) 843-1233
- John Waters, Educator, j.h.waters56@gmail.com, (301) 937-8448
- Kate Kinnaird, MD, Professional, (404) 313-0509
- Kym Manley, Inova Manager, (347) 621-8166
Additional Information
Volunteering for Youth Programs at New Covenant Baptist Church
Languages
Spanish
Professional Working
Timeline
IT Specialist
ACI Solutions
06.2024 - Current
Medical Assistant
Medstar Medical Group
02.2024 - 06.2024
Registered Medical Assistant
All Pediatrics
02.2023 - 02.2024
Registered Medical Assistant
Virginia Hospital Center
08.2022 - 02.2023
Registered Medical Assistant
Erickson Senior Living
08.2021 - 02.2022
Registered Medical Assistant
Inova Health System
07.2019 - 01.2021
Medical Assistant
PM Pediatrics Management Group
05.2018 - 12.2018
Medical Assistant
Corder's Pediatric Medicine
08.2015 - 05.2018
Medical Assistant(extern)
HB Medical and Wellness Care
04.2015 - 06.2015
Waitress/Cashier
International House of Pancakes
03.2014 - 08.2015
Waitress/Cashier
TGI Friday's
04.2013 - 02.2014
Prince George's County Community College
Nursing Courses
TESST College of Technology
Medical Assistant Diploma
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