Monique Williams
Houston,Texas
Summary
Highly motivated social service professional with the desire to provide support to disadvantaged populations, which includes but not limited to foster youth and families, homeless children and families, and those with mental health and developmental disabilities. Top strengths include program management, specialized case management, and personnel assistance backed by over 10 years of experience and education. Skilled understanding of family systems, and crisis intervention Decision Making and Problem Solving Skills Time management and organizational skills Ability to effectively communicate and work with a therapeutic team Successful experience working remote Documentation management and Data Collecting Cultural sensitivity skills with the ability to successfully connect with children and families from various backgrounds. Ability to teach job readiness skills and beginner resume building.
Overview
9
9
years of professional experience
Work History
UCAP/Community Outreach Specialist
Buckner Children And Family Services
10.2021 - Current
- Increase overall program referrals and intake rate by over 40%
- Establish and build supportive working relationships with organizations and agencies in the community to promote education and prevention of child abuse
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Developed presentations and media to promote community resources and FAYS program at seminars and other local events.
- Helped clients navigate social services system and access needed resources.
- Promote FAYS program services and provide UCAP services through educational and instructional presentations to community groups and representing Buckner and the FAYS Program at community outreach fairs; perform other public functions as assigned
- Establish and build supportive nurturing relationships with clients and their families
- Facilitate and Leads educational groups and classes to meet different community needs.
Lead Case Manager
Buckner Children And Family Services
02.2020 - 10.2021
- Oversea and supervise 3-4 staff members.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provide both counseling and crisis intervention as required, and develop, monitor, and review with clients their Plan of Service designed to increase strengths, address needs, and reduce conflict in the home
- Communicate with TDFPS (Texas Department of Family and Protective Services) and other placement agencies by telephone; meet with placement agency caseworkers to discuss client needs
Foster Care and Adoptive Case Manager Lead
Houston Serenity Place
02.2018 - 10.2019
- Oversea and supervise staff of 3-4 team members.
- Provides case management services for all assigned children, working with other family support providers for guidance and assistance
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Completed regular visitations to check on children, families and home environments.
- Maintains average caseload of 25-30 Children.
- Writes individualized service plans (ISP), admission assessments, and monthly progress notes
- Identify and understand strengths, abilities and competencies of foster children and adoptive parent
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
CHILDREN SERVICES COORDINATOR
Bay Area Turing Point
05.2016 - 09.2018
- Oversea and supervise all childcare operations and staff, including tracking daily hours and ensuring proper documentation is logged in the client file and agency data base
- Resolved customer complaints and issues to drive satisfaction.
- Managed and coordinated monthly events for program
- Prepare, implement and oversee structured activities, field trips and special activities for children in childcare to include reviewing weekly lesson plans and agenda from each childcare provider
- Watch for signs of emotional or developmental problems in children and report to child therapist
- Assist in providing educational support with emphasis on children's issues; to include assisting families with special needs child related issues, e.g., CPS involvement, education, mental/physical health, anger management, self-esteem enhancement, trauma recovery, etc
Qualified Mental Health Specialist
The Gulf Coast Center
05.2014 - 09.2016
- Qualified Mental Health Professional is responsible for providing community based case management and skills training services to individuals with mental health disabilities.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Responsible for assessing, planning, coordinating, monitoring, and linking patients with mental illness to service providers
- Responsible for the development of treatment plans for the assigned caseload, as well as provides rehab services for patients including crisis management and intervention
- Responsible for documenting and data entering service notes in a proficient and accurate manner and according to required standards
Education
Bachelor of Science - Criminal Justice; Specialized, Juvenile Justice,
Prairie View A&M University
Prairie View, TX08.2013
MBA - HUMMAN RESOURSE MANAGEMENT
HOUSTON BAPTIST UNIVERSITY
Houston, TX08.2024
Skills
- Coordinating Outreach Activities
- Public Speaking
- Community Networking
- Developing Educational Programs and Outreach Skills
- Dynamic Communication Skills
- Scheduling and Appointment Setting
- Interdisciplinary Teamwork
- Event Planning
- Customer Satisfaction
- Proficient in Microsoft Office and basic office skills
- Career and Team Member Development Skills
- Youth Programming Skills
- Coordinate Community Events and Outreach Programs
- Community Relations
Timeline
UCAP/Community Outreach Specialist
Buckner Children And Family Services
10.2021 - Current
Lead Case Manager
Buckner Children And Family Services
02.2020 - 10.2021
Foster Care and Adoptive Case Manager Lead
Houston Serenity Place
02.2018 - 10.2019
CHILDREN SERVICES COORDINATOR
Bay Area Turing Point
05.2016 - 09.2018
Qualified Mental Health Specialist
The Gulf Coast Center
05.2014 - 09.2016
Bachelor of Science - Criminal Justice; Specialized, Juvenile Justice,
Prairie View A&M University
MBA - HUMMAN RESOURSE MANAGEMENT
HOUSTON BAPTIST UNIVERSITY
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