Emaya Williams
Little Elm,TX
Summary
Experienced in team oversight, conflict resolution, and operations management. Leveraging leadership and problem-solving skills to ensure seamless operations. Proven track record of fostering teamwork and enhancing productivity. Strives to provide excellent customer service by promptly responding to travel inquiries and effectively resolving any issues that may arise.
Overview
8
8
years of professional experience
Work History
Shift Manager
RaceTrac
03.2024 - Current
- Improved team performance by 15%, achieving monthly goals consistently for 6 consecutive months.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Ensured the team maintained 100% compliance with health and safety standards, preventing any incidents or violations during shifts.
Cashier/Sales Associate
QuikTrip
03.2022 - 04.2024
- Answering their queries
- Encouraging interaction with the merchandise
- Offering exceptional customer service
- Handle cash, credit cards
- Managing finances, operating cash registers, and balancing drawers
- Achieved a 98% positive feedback rate in customer satisfaction surveys, consistently praised for friendly service and efficiency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to a 25% increase in overall store sales through upselling and cross-selling techniques, adding $60,000 in revenue over six months.
Cashier/Sales Associate
Teddy's Meat Market
06.2020 - 03.2022
- Offering exceptional customer service
- Greeting guests
- Handle cash, credit, or check transactions with customers
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Daily tasks include helping many clients with purchases and different services
- Critical duties for clerks continue to be upholding cleanliness and inventory availability
- Reduced checkout wait times by 30% by streamlining payment processes, contributing to improved customer flow during busy hours.
- Worked collaboratively with a team of 10 associates to maintain a smooth store operation, improving team efficiency by 10% through effective communication and task delegation.
Travel Consultant
Rex Travel Agency
01.2017 - 02.2019
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Utilize the GSD system to book and manage flights, hotels, car rentals, and other travel services.
- Assist clients in finding the best travel options based on their preferences, budget, and company travel policies.
- Successfully generated $500,000 in sales through personalized travel planning, exceeding monthly sales targets by 20%.
Increased bookings by 30% in the first quarter by promoting new travel packages and leveraging upselling techniques.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ06-2026
Associate of Arts - Entrepreneurship, Cosmetology
Grayson College
Denison, Texas08.2024
High school diploma - Mathematics
Mckinney North High School
Mckinney, Teaxs05.2022
Skills
- Organization
- Communication skills
- Active listening skills
- Computer skills
- Problem solving
- Collaboration/ Teamwork
- Creativity
- Thrive under pressure
- Cash handling
- Decision-making
- Employee training
- Strong communication skills
- Travel research
- Travel industry expertise
- Hotel accommodations
- Exceptional customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
- Resolved product issue through consumer testing.
- Has been the top booking agent at Rex Travel since 2018 due to exceptional service and customer relationship building skills.
Awards Acknowledgements
Teddy's Meat Market/QuickTrip, Employee of the month, Gold award for leadership, Perfect attendance award
Timeline
Shift Manager
RaceTrac
03.2024 - Current
Cashier/Sales Associate
QuikTrip
03.2022 - 04.2024
Cashier/Sales Associate
Teddy's Meat Market
06.2020 - 03.2022
Travel Consultant
Rex Travel Agency
01.2017 - 02.2019
Associate of Arts - Business
University of Phoenix
Associate of Arts - Entrepreneurship, Cosmetology
Grayson College
High school diploma - Mathematics
Mckinney North High School
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