Damian Brito
Hialeah,Florida
Summary
I am a dedicated and customer focused individual with a proven track record of achieving sales targets and delivering exceptional service. Highly organized and detail oriented with excellent communication skills and ability to work collaboratively in a team environment.
Overview
8
8
years of professional experience
Work History
Shift Manager
Health Medical Equipment Inc.
05.2019 - Current
- Coached crew members to optimize performance and motivate toward more efficient work.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Claims Processor
Alconero & Associates
06.2019 - 02.2022
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Sales Associate
Lucky Brand Jeans
01.2018 - 06.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
Customer Service
Pep Boys
07.2016 - 10.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
Education
High School Diploma -
Miami Dade College
Miami, FLSkills
- Customer Service
- Cash Handling Accuracy
- Attention to Detail Focus
- Organization
- Team Collaboration
- Computer literacy fundamentals
- Team Leadership
- Product Knowledge Expertise
- POS Systems
Languages
Spanish
Native or Bilingual
Timeline
Claims Processor
Alconero & Associates
06.2019 - 02.2022
Shift Manager
Health Medical Equipment Inc.
05.2019 - Current
Sales Associate
Lucky Brand Jeans
01.2018 - 06.2019
Customer Service
Pep Boys
07.2016 - 10.2017
High School Diploma -
Miami Dade College
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