Moniquea Sims
Chicago,IL
Summary
Dedicated Transit Bus Operator with extensive experience at the Chicago Transit Authority, skilled in safe driving and passenger assistance. Proven track record of enhancing service reliability and ensuring compliance with safety standards. Dependable and trustworthy, committed to providing exceptional customer relations and maintaining operational excellence.
Overview
8
8
years of professional experience
Work History
Transit Bus Operator
Chicago Transit Authority, CTA
Chicago, IL
11.2024 - Current
- Operated transit buses safely and efficiently across designated routes.
- Ensured compliance with traffic regulations and company safety standards.
- Assisted passengers with boarding, disembarking, and providing route information.
- Monitored vehicle performance and reported maintenance needs promptly.
Home Health Aide
Health Care Plus
Chicago, IL
05.2018 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Administered medications as prescribed, adhering to safety protocols.
- Maintained accurate documentation of client care and progress notes.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Security Officer
Marksman Security
Bolingbrook, IL
03.2024 - 11.2024
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols, identifying potential hazards and addressing issues promptly.
- Responded to alarms and incidents, maintaining clear communication with law enforcement when necessary.
- Assisted in training new security staff on protocols and emergency procedures.
- Prepared detailed reports on incidents, ensuring accurate documentation for future reference.
- Implemented access control measures, verifying credentials of visitors and employees effectively.
- Maintained surveillance systems, ensuring operational efficiency of all equipment used in monitoring activities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Transit Bus Operator
Pace
Des Plaines, IL
08.2023 - 01.2024
- Managed fare collection processes while maintaining accurate records.
- Coordinated with dispatch to communicate delays or service changes effectively.
- Trained new operators on safety protocols and operational procedures.
- Implemented strategies to enhance passenger satisfaction and service reliability.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
Security Officer
Titan Security
Chicago, Illinois
04.2019 - 08.2023
- Collaborated with management to develop strategies for enhancing overall security measures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
High School Diploma -
Westside Leadership Academy
Chicago, ILSkills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Passenger assistance
- Passenger transportation
- Customer relations skills
- Dependable and trustworthy
- Situational awareness
- Critical thinking
- Elderly and disabled assistance
- Commercial driving
Timeline
Transit Bus Operator
Chicago Transit Authority, CTA
11.2024 - Current
Security Officer
Marksman Security
03.2024 - 11.2024
Transit Bus Operator
Pace
08.2023 - 01.2024
Security Officer
Titan Security
04.2019 - 08.2023
Home Health Aide
Health Care Plus
05.2018 - Current
High School Diploma -
Westside Leadership Academy