Monique D. Carey
McDonough,USA
Summary
Experienced Affordable Housing professional with expertise in the Housing Choice Voucher Program, Project-Based/RAD Program, Quality Assurance, and training. Accomplished manager seeking growth opportunities to make a positive impact on agency goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Eligibility and Special Programs Manager
Georgia Department of Community Affairs
Atlanta, GA
09.2024 - Current
- Assists with the administration of the HCVP under the direct supervision of the HCVP Deputy Director to ensure effective and efficient operations of the organizations.
- Manages HCVP and Project-Based waiting lists.
- Oversees functions of Housing Processors, FSS, Homeownership Coordinator, and PBV and Portability Specialists.
- Provides counseling/coaching to improve workflow, customer service, knowledge base, achievement of department goals as relates to staff.
- Develops and updates reports to track staff workflow and results toward department strategic objectives.
- Acts as the main liaison between DCA and external agencies; manage the referral process and ensure integrated service delivery.
- Assures compliance with all specific regulations and measures relating to the HCVP Management Assessment Program (SEMAP) or equivalent HUD measures.
- Organizes, conducts, supervises, and maintains resources necessary for tenant briefing sessions.
- Conducts analysis as it pertains to HCVP and Special Programs to determine trends and outcomes.
- Participate in Project-Based scoring for PBV bids.
- Direct oversight of Special Programs and Eligibility Supervisors.
Landlord Services & Leasing Manager
Georgia Department of Community Affairs
Atlanta, GA
09.2023 - 09.2024
- Oversees daily functions of the HAP Contracts and Program Moves team supporting DCA operations
- Provides leadership and guidance to the team whose responsibility is to foster and manage relationships with property owners and Housing Choice Voucher participants.
- Monitor and evaluate HAP contract processes as well as voucher reporting to maintain regulatory compliance
- Develops adequate monitoring and reporting systems to ensure the adequacy, accuracy, quality, and timeliness of work.
- Manages achievement of identified Key Performance Indicators (KPIs) and other Landlord Services-related metrics, in accordance with standards.
- Provides leadership, coaching, training, and professional development for direct reports.
- Conduct monthly staff meetings.
- Participates in staffing process by conducting interviews and making staff recommendations, including hires, transitions, and terminations; conducts annual performance reviews and compensation recommendations.
- Facilitate comprehensive meetings designed for veteran and novice landlords
- Managed landlord liaison team for accurate processing of Housing Assistance Payments to owners.
HCVP Manager
Housing Authority of DeKalb County
Decatur, Georgia
07.2022 - 08.2023
- Maintain, update, and complete annual purge for applicants on the Project-Based Voucher, Transfer Mobility, and HCVP Waiting Lists
- Work closely with PBV Property staff to ensure that properties meet vacancy goals
- Communicates and collaborates with outside agencies and referral resources
- Manages waiting list in accordance with HUD regulations
- Collaborates with referral agencies- DFACS, Community Connect, DeKalb Coordinated Entry, Women's Resource Center, Georgia State University, Step Up, Caring Works, Year Up Atlanta, House of Globalization, and United Methodist Church to meet utilization goals, while maintaining a strong partnership with each agency
- Performs trainings, prepares reports, and work with management to ensure Housing Specialists are processing files in compliance with HADC policies
Occupancy Supervisor III
Housing Authority of DeKalb County
Decatur, Georgia
07.2018 - 06.2022
- Review OCAF adjustment for annual rent increases.
- Review file management and organization, and work as point of contact between site-based management and PHA.
- Cooperates with outside auditors.
- Review PIH notices and implement processes in accordance with HUD regulations.
- Prepare files for HUD SEMAP review audit.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Manage and maintain the Emergency Housing Voucher (EHV) Program.
- Directed and supervised a team of six employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Quality Assurance Coordinator/ Occupancy and Reporting Supervisor
Housing Authority of DeKalb County
Decatur, Georgia
07.2017 - 06.2018
- Responsible for providing the leadership and guidance necessary to support the daily operation and administration of all occupancy-related functions within the Housing Choice Voucher Program- specifically the Project-Based Vouchers, which includes coordinating quality assurance checks, assisting with internal and external audits
- Assists in managing annual re-certification and eligibility processes
- Plans and conduct in-depth review of Authority records to determine if the HADC is in compliance and meets SEMAP performance requirements
- Prepares reports and agendas for management meetings
- Oversees staff daily responsibilities
- Managed all Special Program Vouchers under the HCVP program
Occupancy Team Lead
Housing Authority of DeKalb County
Decatur, Georgia
07.2015 - 06.2017
- Processed rent increases for landlords and Project-Based properties
- Processed portability absorptions to remain in compliance with HADC utilizations goals
- Performs staff one on one consulting sessions
- Participates in staffing, conducts annual evaluations, and processes time cards approvals
Portability Specialist
Housing Authority of DeKalb County
Decatur, Georgia
07.2014 - 06.2015
- Provided quality assurance reviews for HAP Contracts and Eligibility to ensure files are in compliance with the HADC program rules
- Managed Housing Choice Voucher (HCVP) Program and Project-Based Voucher Program waiting list
- Responsible for and maintained VASH program
- Communicated with VA and HUD representatives as needed to meet the requirements of the VASH program
- Reviewed and assisted OCAF file management for PBV properties
- Provided quality control for RAD Project Based Voucher Program
- Operated on a team designed to improve processes and conducts monthly staff trainings
Eligibility Specialist
Housing Authority of DeKalb County
Decatur, Georgia
07.2012 - 06.2014
- Worked closely with Occupancy Supervisor to ensure staff processed accurate and timely files
- Responded to all waiting list inquiries
- Reviewed waiting list applicant files to ensure applicants were selected in accordance with HUD regulations
- Verify waiting list preferences for accuracy
- Performed quality control for HAP contracts and eligibility files
- Regularly reviewed HUD and Authority rules and procedures to ensure accuracy
- Participated in staffing process by conducting interviews and making staff recommendations, including hires, transitions, and terminations
- Collaborated with Occupancy Supervisor on process improvements
- Worked with management staff to create new forms and Standard Operating Procedures
Recertification Specialist
Housing Authority of DeKalb County
Decatur, Georgia
01.2012 - 06.2012
- Managed a caseload of 350+ portability families
- Conducted full case management for all portable files
- Conducted frequent portability briefings, scheduled initial appointments for incoming ports, eligibility screening, issuance of vouchers, HAP Contracts, process recertifications and interims changes
- Reviewed and approved 52665 and 50058 on incoming files
- Submitted inspections requests, purging files to remain in compliance, processed unit transfers and outgoing ports to another housing authority
- Handled a very large volume of portability calls, as well as written communications from families and housing authorities
- Performed all leasing/occupancy functions on portable files
- Worked closely with landlord to ensure accuracy in HAP payments
Contract Specialist
Housing Authority of DeKalb County
Decatur, Georgia
05.2011 - 01.2012
- Conducted eligibility interviews for PBV, VASH, and Port-In/Port-Out applicants
- Determined applicant family eligibility requirement in accordance with HUD and the agency policies
- Performed rent calculation, tenant screening, voucher issuance, reviewed eligible citizenship status, criminal background screening, and check EIV in accordance with HUD regulations and HADC policies
- Calculated income, assets, and allowances to determine subsidy as well as insure program eligibility and integrity
- Educate families on program requirements and family obligations
- Discuss briefing requirements, occupancy standards, and maintained accuracy of file management
- Ensure successful program performances for SEMAP
- Managed a caseload of 400 families under the Housing Choice Voucher Program
Portability Specialist
Quadel Consulting/ Thomas and Herbert Consulting
Miami, Florida
03.2009 - 08.2010
- Collected data to determine ongoing eligibility and to ensure program compliance
- Calculated adjusted income correctly for reexamination and interim examinations
- Processed annual rent increases
- Analyzed case records for repayment agreements
- Communicates with participants and landlords regarding annual lease and HAP changes
- Meets and exceeds goal-oriented deadlines with HCV programs
Housing Specialist
Miami Dade Housing Agency
Miami, Florida
01.2007 - 03.2009
- Processed Request for Tenancy Approval and HAP Contracts
- Determines rent affordability and rent reasonableness on new contracts and utility changes
- Analyzed and calculate utility allowance adjustments based on documents provided by owner
- Request Initial inspections
- Executed contractual agreements and ensure all time frames and deadlines are met
Education
Bachelor of Arts - Forensic Psychology, Mental Health
University of Phoenix
Miami, Florida06.2014
Associates - Psychology
Nova Southeastern University
Fort Lauderdale, Florida06.2010
Skills
- Project Management
- File Management Systems
- Quality Assurance
- Innovation management
- Training and Development
- Stakeholder Relationship Management
- Remote Team Management
- Team leadership and direction
- Electronic and communication systems
- Operations Management
- Systems Optimization
- Strategic Planning
- Utilization Management
- Regulatory Compliance
- Program performance analysis
- Yardi Management System
- Tenmast Management System
- Emphaysys Management System
Certification
- Nan McKay HCV Specialist
- Nan McKay HCV Rent Calculations
- Nan McKay PBV RAD Specialist
- Nan McKay HCV Program Management
- Nahro Fair Housing and Reasonable Accommodations
Timeline
Eligibility and Special Programs Manager
Georgia Department of Community Affairs
09.2024 - Current
Landlord Services & Leasing Manager
Georgia Department of Community Affairs
09.2023 - 09.2024
HCVP Manager
Housing Authority of DeKalb County
07.2022 - 08.2023
Occupancy Supervisor III
Housing Authority of DeKalb County
07.2018 - 06.2022
Quality Assurance Coordinator/ Occupancy and Reporting Supervisor
Housing Authority of DeKalb County
07.2017 - 06.2018
Occupancy Team Lead
Housing Authority of DeKalb County
07.2015 - 06.2017
Portability Specialist
Housing Authority of DeKalb County
07.2014 - 06.2015
Eligibility Specialist
Housing Authority of DeKalb County
07.2012 - 06.2014
Recertification Specialist
Housing Authority of DeKalb County
01.2012 - 06.2012
Contract Specialist
Housing Authority of DeKalb County
05.2011 - 01.2012
Portability Specialist
Quadel Consulting/ Thomas and Herbert Consulting
03.2009 - 08.2010
Housing Specialist
Miami Dade Housing Agency
01.2007 - 03.2009
- Nan McKay HCV Specialist
- Nan McKay HCV Rent Calculations
- Nan McKay PBV RAD Specialist
- Nan McKay HCV Program Management
- Nahro Fair Housing and Reasonable Accommodations
Bachelor of Arts - Forensic Psychology, Mental Health
University of Phoenix
Associates - Psychology
Nova Southeastern University
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