Moniquet Batiste
Grand Prairie
Summary
Results-driven Entry-Level System Technician with a proven track record of outstanding customer service experience providing technical support while resolving complex software and hardware issues in a timely manner. Experienced in utilizing a ticketing system to reduce response time to client to troubleshoot technical issues. Effectively collaborate with team members to identify and resolve technical issues to increase customer satisfaction. Detail-oriented technology professional prepared to excel in system maintenance and troubleshooting. Background includes ensuring system reliability and efficiency through effective problem resolution and technical expertise. Known for strong team collaboration and adaptability to changing project needs, consistently leveraging skills in diagnostics and system optimization to deliver results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
System Technician
Integris
Addison, TX
02.2024 - Current
- Troubleshoot Windows desktops, printers, and network connectivity issues
- Performed system imaging, software deployment, and patching
- Supported user onboarding: account creation, workstation setup, MFA enrollment, and passwords
- Documented technical procedures and recurring issues for the IT knowledge base
- Respond to 20+ support calls daily, resolving hardware, software, and network issues with a 95%+ customer satisfaction rating
- Consistently meet and exceed billable-hour targets through efficient resolution of 130+ tickets monthly
- Monitor and respond to system alerts, addressing firewall, server, and switch issues to minimize downtime
- Managed Microsoft 365 user accounts including password resets, license assignments, and mailbox configuration
- Troubleshoot Outlook issues such as mail flow, profile errors, shared mailbox access, and calendar permissions
- Supported Teams and OneDrive connectivity, sync issues, and user access problems
- Assisted with MFA setup, authentication troubleshooting, and security policy enforcement
- Created, modified, and disabled user accounts in Active Directory following access and security policies
- Performed password resets, account unlocks, and group membership updates to restore user access
- Managed user and computer objects within the correct OUs to maintain directory organization
- Assisted with basic Group Policy updates such as login scripts, mapped drives, and workstation settings
- Troubleshot authentication issues including locked accounts, expired passwords, and domain connectivity
- Provided on-the-job training to 4 personnel
Administrative Data Clerk
Arlington ISD
Arlington, TX
06.2016 - 06.2021
- Managed enrollment and withdrawal for 750+ students, ensuring accuracy of PEIMS data
- Oversaw grade reporting workflows, including imports/exports, corrections, and audit-ready documentation
- Maintained accountability for withdrawn students, supporting a zero-dropout goal
- Provided front-office technical and administrative support, including phone triage and visitor assistance
- ACCOMPLISHMENT: Selected from a pool of 30 other Professionals as the 'Paraprofessional of the Month in January 2017 and February 2018'
Senior Operations and Personnel Manager
US Navy
Wahiawa, HI
03.2009 - 04.2014
- Managed 79 joint service personnel, delivering tactical, operational, and strategic intelligence support
- Conducted audits on 8 analytical databases, reviewing 15,000+ queries for compliance and security.
- Analyzed 500+ intelligence selectors for collection management requirements.
- Supervised 5 signal development projects, enabling 8 successful exploitation operations.
- Oversaw 1,300 time-sensitive intelligence reports, earning 427 positive customer feedbacks.
- Provided guidance to 120 employees on safeguarding sensitive systems and information.
- Achieved 80% retention through coaching, training, and professional development.
Education
Bachelor of Arts - Criminal Justice Administration
Columbia College
01-2016
Associate of Arts - Mass Communications and Media Studies
Coastline Community College
01-2011
Skills
- Technical Skill
- Tools / Platforms
- Operating Systems
- Networking / Security
- Soft Skills (optional)
Certification
- CompTIA A+ Certified
- CompTIA Sec + Certified
- CompTIA Network + Certified
- CompTIA CySA+ Certified
- Microsoft SC - 900 Certified
- Splunk Core Certified User
- GoogleIT Support Certificate
- Google Cybersecurity Certificate
- Security clearance levels 1-3 for Homeland Security
Timeline
System Technician
Integris
02.2024 - Current
Administrative Data Clerk
Arlington ISD
06.2016 - 06.2021
Senior Operations and Personnel Manager
US Navy
03.2009 - 04.2014
Associate of Arts - Mass Communications and Media Studies
Coastline Community College
Bachelor of Arts - Criminal Justice Administration
Columbia College