Overview
Work History
Software
Certification
Timeline
Hi, I’m

Monique W. Smith

Quality Improvement Nurse
Charlotte,NC
Monique W. Smith

Overview

16
years of professional experience

Work History

Centene Corporation, Carolina Complete Health
Charlotte, NC

Quality Assurance Nurse Abstractor
05.2022 - Current

Job overview

  • Perform medical record retrieval, review, and data-entry for HEDIS Hybrid and Supplemental Data projects
  • Programs used: Quality Campaign Action Tool (QCAT), Provider Chart Retrieval Demographics Database (PCRDD), Quality Medical Record Management (QMRM), and Power BI
  • Collaborate with Provider Outreach Team to create tools for CPT coding and care gap documentation education
  • Serve as Team Lead for HEDIS Measure training, testing, and remediation
  • Co-authored and maintain Department's procedure manual and desk guides for abstractions and overreads

Mecklenburg County Health Department
Charlotte, NC

Senior Nurse of Quality & Training
01.2022 - 04.2022

Job overview

  • Designed, implemented, & maintained quality assurance result tracking system for Pap & STI testing
  • Programs used: Cerner Advanced Reporting, Microsoft Excel, and Power BI (Dashboard)
  • Data entry, analysis, & visualization to support strategic decision-making for QA/QI initiatives
  • Programs used: QualTrics, Microsoft Excel (Pivot Tables)
  • Utilized the ADDIE Model to conduct internal reviews and offer CAP support to health programs
  • Employed the PDSA model to improve communication between Total Quality and Clinical Services

Mecklenburg County Health Department
Charlotte, NC

Pap Follow-Up/BCCCP Nurse
02.2021 - 01.2022

Job overview

  • Informed and educated patients regarding abnormal Cervical Cancer screenings and follow-up
  • Managed the referral process (to include securing patient records) for continuity of care
  • Created and managed lists to track screening, surveillance, and treatment plan data
  • Ensured workflow compliance through collaboration with providers and Quality Assurance Team
  • Ran SPM Scheduler reports and completed forms to facilitate BCCCP billing compliance

Mecklenburg County Health Department
Charlotte, NC

Adult Health Clinic Staff RN, Northwest Clinic
01.2019 - 02.2021

Job overview

  • Collected objective and subjective data for routine and problem-based reproductive health visits
  • Set-up and chaperoned clinical exams, specimen collection, and sterile procedures
  • Administered PO and IM medications, including specific immunizations for at-risk populations

Atrium Health, Northeast Cabarrus
Concord, NC

Bedside Nurse, Cardiovascular Intermediate Care Unit
11.2018 - 05.2020

Job overview

  • Administered and interpreted 12-lead EKGs
  • Provided post-operative care for open-heart and peripheral vascular surgeries
  • Performed pre-and post-procedure care for cardiac catheterizations and electrophysiology
  • Managed drips (amiodarone, diltiazem, heparin, nitroglycerin) during cardiac crises

Atrium Health, Northeast Cabarrus
Concord, NC

Bedside Nurse, Adult Internal Medicine Unit
08.2017 - 11.2018

Job overview

  • Effectively managed 6-7 patients with varying acuity levels per shift
  • Nursing Skills frequently employed: adult detailed & focused assessments; IV insertion; pump feedings; wound care; pressure ulcer staging; nasal/oral suctioning; tracheostomy care; comfort care; medication administration: IV, IM, SC, TD, PO & rectal; administering blood products
  • Conducted & charted physical assessments; Use SBAR to communicate findings to providers
  • Performed patient education: diabetes survival skills; safety; and discharge instructions

Levine Children's Hospital
Charlotte, NC

Bedside Nurse, Pediatric Medical Surgical Unit/Day Hospital & Infusion Room
05.2015 - 05.2016

Job overview

  • Successfully managed heavy patient loads with high turnover in fast-paced environments, with varying acuity levels
  • Nursing Skills frequently employed: pediatric detailed & focused assessments; IV insertion; central line care; pump feedings; wound care; nasal/oral suctioning; NG tube insertion/maintenance; tracheostomy care; medication administration: IV, IM, SC, PO and rectal; chemotherapy & related drugs via implanted ports
  • Provided family education and communication/electronic documentation of patient condition and care
  • Facilitated patient admissions, discharges, and inter-hospital transfers

INVEST COLLEGIATE Charter School
Charlotte, NC

School Nurse, Grades K-7
07.2014 - 05.2015

Job overview

  • Implemented a comprehensive School Health Program for 600+ students; led all QA/QI initiatives (e.g., Individualized Health Plans & immunization compliance); facilitated school-wide preventative education/screenings
  • Administered medications, First Aid, and health counseling; managed on-going chronic illness and rehabilitative treatments
  • Provided general health training for faculty of 50; conducted specialized training for First Responders

Hickory Grove Christian Schools
Charlotte, NC

School Nurse Substitute, Grades K-12
09.2013 - 05.2014

Job overview

  • Addressed various medical needs (e.g., First Aid, onset of illness, allergic reactions, etc.)
  • Routine clean catheterization for male and female spina bifida patients
  • Insulin bolus calculations and injections (with and without pump programming) for diabetic students

Charlotte-Mecklenburg Schools
Charlotte, NC

Science Teacher, Grades 6-8
08.2004 - 05.2008

Job overview

  • Developed and implemented curriculum lectures and experiments
  • Managed behavior in classes of 25+ students
  • Maintained academic records of 150 students each year

Environmental Source Samplers, Inc.
Cornelius, NC

Quality Assurance/Quality Control Chemist
08.2002 - 12.2003

Job overview

  • Conducted wet, ion-selective, and gravimetric analyses of inorganic compounds
  • Meticulously managed lab office documents, testing records, and Standard Operating Procedures
  • Secured laboratory accreditation with the Louisiana Department of Environmental Quality

Software

QCAT

QMRM

Power BI

Microsoft Excel

Certification

  • Basic Life Support Certification (2024)
  • Google Ads Search (2024)
  • Google Analytics (2024)
  • HubSpot (2024)

Timeline

Quality Assurance Nurse Abstractor

Centene Corporation, Carolina Complete Health
05.2022 - Current

Senior Nurse of Quality & Training

Mecklenburg County Health Department
01.2022 - 04.2022

Pap Follow-Up/BCCCP Nurse

Mecklenburg County Health Department
02.2021 - 01.2022

Adult Health Clinic Staff RN, Northwest Clinic

Mecklenburg County Health Department
01.2019 - 02.2021

Bedside Nurse, Cardiovascular Intermediate Care Unit

Atrium Health, Northeast Cabarrus
11.2018 - 05.2020

Bedside Nurse, Adult Internal Medicine Unit

Atrium Health, Northeast Cabarrus
08.2017 - 11.2018

Bedside Nurse, Pediatric Medical Surgical Unit/Day Hospital & Infusion Room

Levine Children's Hospital
05.2015 - 05.2016

School Nurse, Grades K-7

INVEST COLLEGIATE Charter School
07.2014 - 05.2015

School Nurse Substitute, Grades K-12

Hickory Grove Christian Schools
09.2013 - 05.2014

Science Teacher, Grades 6-8

Charlotte-Mecklenburg Schools
08.2004 - 05.2008

Quality Assurance/Quality Control Chemist

Environmental Source Samplers, Inc.
08.2002 - 12.2003

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Monique W. SmithQuality Improvement Nurse