Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 5 years of experience in office environments. History of improving processes and increasing team efficiency.
Hi, I’m
Moniquika Crum
Memphis,TN
Summary
Overview
6
years of professional experience
Work History
Shelby County Government (Crime Victims Center)
Office Coordinator
2022.05 - Current (2 years & 4 months)
Job overview
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within team through regular meetings and detailed reporting.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated positive work environment by addressing employee concerns and providing support when needed.
- Reduced expenses by negotiating with vendors for lower pricing on office supplies and services.
- Assisted with hiring process, conducting interviews and onboarding new employees to promote company culture.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Collaborated with human resources department to ensure proper management of employee benefits and deductions.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Organized company meetings and scheduling for 70-employee team.
- Completed bi-weekly payroll for 70 employees.
Serving Our Seniors
Lead Direct Support Professional
2020.01 - 2024.02 (4 years & 1 month)
Job overview
- Enhanced client independence by implementing individualized support plans and goal-setting strategies.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Promoted positive environment for clients through compassionate direct support and effective behavior management techniques.
- Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
- Facilitated community integration for clients by coordinating activities, transportation, and providing necessary support during outings.
- Developed strong relationships with clients'' families to foster trust, open communication, and continuity of care.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain safe environments for clients and staff members alike.
- Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering sense of community within residential setting.
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supervised daily activities and provided assistance to staff.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Educated clients and family members on relevant topics to support independent living.
Methodist LeBonheur Healthcare
Radiology Clerk
2017.12 - 2022.05 (4 years & 5 months)
Job overview
- Enhanced patient experience by efficiently managing radiology appointment scheduling and handling their inquiries.
- Streamlined Radiology department's workflow by organizing and maintaining accurate records of patients'' diagnostic imaging results.
- Reduced wait times for patients by promptly preparing examination rooms and ensuring necessary equipment was available.
- Ensured timely delivery of reports to physicians, contributing to quicker diagnoses and treatment plans for patients.
- Collaborated with radiologists to prepare accurate billing statements, minimizing discrepancies and improving revenue collection.
- Assisted in training new Radiology Clerks, ensuring they quickly became proficient in departmental procedures and protocols.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations, fostering trust between patients and healthcare facility.
- Contributed to a well-organized work environment by properly filing and cataloging radiology films for easy retrieval when needed.
- Facilitated effective communication between radiologists, referring physicians, and other healthcare professionals to ensure seamless coordination of patient care.
- Continuously updated knowledge about advances in medical imaging technology, enabling better support for the radiology team in delivering high-quality services.
- Supported quality assurance initiatives within the radiology department by consistently adhering to established policies, procedures, and best practices.
- Optimized storage space for physical files by implementing an efficient archiving system that facilitated quick retrieval of older records when required.
- Managed patient flow within the radiology department by coordinating appointment bookings, walk-ins, and emergency cases to ensure timely service delivery.
- Demonstrated professionalism and adaptability by effectively handling multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Assisted in maintaining radiology equipment, contributing to a safe and efficient work environment for both staff and patients.
Education
Southwest Tennessee Community College Memphis, TN
Associate of Science from Psychology
12.2022
University Overview
- Professional Development The Psychology of Success
- Professional Development: Building Effective leadership skills
Skills
- Customer Service
- Strategic Planning
- Training and development
- Time management
- Microsoft Office proficiency
- Data Entry
- Payroll Processing
Timeline
Office Coordinator
Shelby County Government (Crime Victims Center)
2022.05 - Current (2 years & 4 months)
Lead Direct Support Professional
Serving Our Seniors
2020.01 - 2024.02 (4 years & 1 month)
Radiology Clerk
Methodist LeBonheur Healthcare
2017.12 - 2022.05 (4 years & 5 months)
Southwest Tennessee Community College
Associate of Science from Psychology
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