Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Courtemanche

Memphis,TN

Summary

Professional with strong foundation in mental health support and client advocacy. Successfully implemented individualized treatment plans, leading to significant improvements in client well-being. Highly collaborative team player, known for adaptability and results-driven approach. Proficient in crisis intervention.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Trauma Counselor

Crime Victims & Rape Crisis Center
09.2022 - Current
  • Facilitate trauma informed counseling to victims of violent crime in individual and group settings. Maintain timely documentation and case notes utilizing a secure database. Strengthen community partnerships by regularly networking with local agencies, fostering collaboration in serving crime victims more effectively. Improve access to resources for victims by conducting thorough needs assessments and connecting them with appropriate services.

Sales Associate/Front End Supervisor

Marshalls
08.2010 - Current
  • Supervisor the front end of the store and offer training and support to cashiers. Customer service, cashier, fitting room, receiving stock and preparing stock for sale, floor plans, maintaining store cleanliness, men’s and children floor associate, sportswear associate, home associate.

Assistant Regional Director

Devereux Therapeutic Foster Care
01.2020 - 07.2022
  • Supervise case managers and program recruits a minimum of bi-weekly basis. Provide ongoing support to employees and foster parents. Approve and edit sensitive casework documentation such as assessments and treatment plans. Provide oversight of foster homes. Assist with recruitment and ongoing training to foster parents. Oversee client/foster parent matching process and conduct client intake meetings. Provide on-call support to the foster care program.

Case Manager

Devereux Therapeutic Foster Care
01.2017 - 01.2020
  • Provide regular weekly visits and support, direction and feedback to foster parents, families, collaterals and clients. Lead Foster Parent team meetings. Demonstrate an ability to respond appropriately in a calm, thoughtful manner that provides support, clear direction and expectations to foster parents, families, collaterals and clients. Act as lead person between the program and the treatment team through written and documented telephone communication, as well as facilitation of meetings, to effect change in the best interest of the client. Be responsible for all paperwork including, but not limited to, treatment plans and reviews, all reports, and comprehensive assessments. Ensure documents are complete and submitted on time. Prepare teenage clients for independent living. Provide on-call support to the foster care program.

DOC Female Services Counselor

Spectrum Health Systems
08.2015 - 11.2016
  • The Counselor for Female Services ensures that all inmates are provided with education in the assigned curriculum approved by the Department of Correction and are responsible for written documentation in the case records. Teach a one hour session four times a week to groups of 20 or less female offenders on healthy relationships, general health, and life skills. Obtain a caseload of 40 female offenders and meet with each individually up to one hour each month and develop a treatment plan.

Residential Case Worker

Key Program
08.2014 - 02.2015
  • Work in a residential program with clients involved with DYS, DCF and DMH. Provide family advocacy work, activity planning, behavior management and crisis intervention to adolescents in intensive treatment group homes.

Education

Master of Science - Child and Developmental Psychology

Southern New Hampshire University
Manchester, NH
11.2017

Bachelor of Science - Criminal Justice, Minor in Forensic Science

Anna Maria College
Paxton, MA
05.2014

Skills

  • Crisis intervention
  • Motivational interviewing
  • Teamwork and collaboration
  • Problem-solving
  • Flexible and adaptable
  • Organization and time management

Certification

LSWA (Massachusetts) February 2019

Timeline

Lead Trauma Counselor

Crime Victims & Rape Crisis Center
09.2022 - Current

Assistant Regional Director

Devereux Therapeutic Foster Care
01.2020 - 07.2022

Case Manager

Devereux Therapeutic Foster Care
01.2017 - 01.2020

DOC Female Services Counselor

Spectrum Health Systems
08.2015 - 11.2016

Residential Case Worker

Key Program
08.2014 - 02.2015

Sales Associate/Front End Supervisor

Marshalls
08.2010 - Current

Bachelor of Science - Criminal Justice, Minor in Forensic Science

Anna Maria College

Master of Science - Child and Developmental Psychology

Southern New Hampshire University

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