Monir Uddin
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager for Club Pilates
Xponential Fitness Inc.
04.2023 - Current
- Managed and developed Pilates instructors and sales staff, providing coaching and feedback to ensure exceptional customer service and client satisfaction
- Developed and implemented strategies to achieve revenue and profitability targets, drive client acquisition and retention, and increase brand awareness and loyalty.
Complex Club Manager
Equinox Group
06.2022 - 03.2023
- Overseas three clubs in the region and implements plans to improve business performance and quality control
- Trains and supervises Club Managers and assists the managers in recruiting, hiring, and develop new talent.
Blink Fitness Club Manager
11.2021 - 05.2022
- Responsible for supervising and overseeing the operations of the assigned clubs, managing budgets, tracking sales, developing efficient marketing strategy for the club, promoting events, recruiting, and managing staff
- Develops the team via daily feedback; resulting in a 100% increase in daily sales to meet weekly goals.
Sales Associate
GAP Factory
05.2019 - 09.2020
- Encouraged customers to sign-up for store credit cards and loyalty programs to increase store revenue; greeted and assisted customers with shopping needs; organized, maintained, and restocked displayed products.
Brand Ambassador
Pura & Halifornia Apparel
05.2019 - 08.2020
- Promoted artisan apparel company on social media platforms, communicated information to potential customers about product quality, value, and styles to promote the brand; elevated traffic to website and increased sales
- Cross-collaborated with customer service experts and the marketing team to elevate and enhance the new and returner customer experience.
Marketing Manager
WorldWide Group
07.2019 - 06.2020
- Spearheaded 50+ promotional in-person events to enlist new clients for Amway product delivery services ranging from household items to skincare; oversaw uploading of product ads to Instagram, Facebook, and Snapchat.
Corporate Trainer
Olympiad Inc.
12.2019 - 04.2020
- Assisted in interviewing and onboarding new account executives for start-up promotions agency; held conference calls and ran promotional events for primarily four clients to increase brand awareness
- Trained new team members in company's values, clients' marketing goals, and event strategies.
Education
Bachelor of Arts - Sociology
City University of New York (CUNY) Queens College
Queens, NY05.2022
Skills
- Proficient in Microsoft Applications (Excel, PowerPoint & Word)
- Proficient in Google Workspace
- Program Administration
- Project Management
- Customer Relationship Management
- Business Development
- Team Leadership
Timeline
General Manager for Club Pilates
Xponential Fitness Inc.
04.2023 - Current
Complex Club Manager
Equinox Group
06.2022 - 03.2023
Blink Fitness Club Manager
11.2021 - 05.2022
Corporate Trainer
Olympiad Inc.
12.2019 - 04.2020
Marketing Manager
WorldWide Group
07.2019 - 06.2020
Sales Associate
GAP Factory
05.2019 - 09.2020
Brand Ambassador
Pura & Halifornia Apparel
05.2019 - 08.2020
Bachelor of Arts - Sociology
City University of New York (CUNY) Queens College
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