Monish Duggal

• Handled benefits administration, created new benefits structure resulting in saving 16% of budget.
• Raised employee retention rates by 15% over last year by implementing open-door policy and regular employee engagements
• Created company culture initiative which raised employee satisfaction rate by 12%
• Executed initiatives that resulted in 85% Associate Engagement Index and 81% Supervisory Effectiveness Index
• Developed and implemented reward and recognition program, reduced turnover by 5 % and increased employee engagement by 15% (from 65% to 80%).

• Created recruitment strategy to support 50% growth in employment population in one year by saving over 65% in recruitment fees
• Devised compensation / benefit policies and implemented creative solutions to impact employee engagement and performance while incorporating staffing strategies
• Developed creative solutions to Manage comprehensive HR and Finance compliance policies
• Through proper Negotiations, increased offer acceptance rate from 60% to 95%, decreased hiring costs by 20%
• Handled benefits administration, created new benefits structure resulting in saving 16% of budget.
• Developed succession plans and promotion paths for staff
• Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability
• Maintained "open door" policy to encourage employee communications and resolution of issues
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
• Structured compensation and benefits according to market conditions and budget demands
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding
• Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation
• Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects

• Devised compensation / benefit policies and implemented creative solutions to impact employee engagement and performance while incorporating staffing strategies that decreased employee turn-over YTD ratio from 6.99 to 2.75
• Developed creative solutions to Manage comprehensive HR and Finance compliance policies that resulted in revenue of $45,000 per year
• Through proper Negotiations, increased offer acceptance rate from 60% to 95%, decreased hiring costs by 25%
• Established matrices and process improvement initiatives to drive performance partnered with safety department to reduce Workers' compensation costs by 40% thus saving company $80,000 in one year
• Created recruitment strategy to support 50% growth in employment population in one year by saving over 65% in recruitment fees
• Handled benefits administration, created new benefits structure resulting in saving 17% of budget
• Analyzed and identified organizational issues and implemented strategic solutions, that positively impacted bottom line by 7% in net revenue
• Well versed with Labor, ERP Laws and solved pending cases which saved company $45000 in compensations.
• Developed succession plans and promotion paths for staff
• Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding
• Fostered cross-functional relationships to connect managers and employees and improve overall efficiency
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks
• Processed employee claims involving performance issues and harassment
• Managed other HR staff and oversaw completion of tasks and initiatives
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.

• Raised employee retention rates by 15% over last year by implementing open-door policy and regular employee engagements
• Created company culture initiative which raised employee satisfaction rate by 12%
• Executed initiatives that resulted in 85% Associate Engagement Index and 81% Supervisory Effectiveness Index
• Developed and implemented reward and recognition program, reduced turnover by 5 % and increased employee engagement by 15% (from 65% to 80%).
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
• Answered employee inquiries regarding health benefits and 401k options
• Monitored and handled employee claims involving performance-based and harassment incidents
• Addressed employee conflicts with appropriate urgency, following all corporate procedures
• Handled on-boarding process for newly hired employees and distributed all paperwork
• Developed incentive program for hiring of and retaining of employees
• Conducted exit interviews to better understand reasons why employees were separating from company
• Processed employee claims involving performance issues and harassment

• Influenced corporate team in driving cost-reduction initiatives that resulted in $55,000 saved over one year through capital infusion and process automation
• Merged four existing benefit plans into one corporate flexible benefit plan with $68,000 in annual savings with enhancing benefits to all employees
• Managed highly successful Lean Training project for one year
• Improved quality index by 32%, cut lead times by 21% and cut costs by 48%
• Implemented employee engagement program to slash food costs by 15% and cut turnover by 25%
• Identification of new markets to address organization's manpower needs, this yielded net savings of $65000 to bottom-line.
• Managed cluster expenditure by adhering to set budget.
• Trained facility managers on company policy and procedure for similar performance throughout cluster.
• Monitored facility managers and staff performance through quarterly review assessments.
• Conducted mandatory health, safety and maintenance checks in cluster shops.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Ramee Group of Hotels, Resort and apartment consist of 35 leading business and leisure hotels located in cities Dubai, Abu Dhabi, Mumbai, Bangalore, India, Bahrain and Oman.
• Ramee group of hotels known as strongest upcoming hotel chain in Middle East and India.
• Implemented effective Manpower Development System, which maximizes potential and satisfies our present and future manpower needs.
• Ensured that effective Departmental Training System is in place and with Training Manager, stimulated, motivated and lead Departmental Trainer’s activities.
• Assisted Training Manager with training of Senior Management Personnel and specialized training.
• Ensured that all Personnel and Training staff are well versed with Personnel and Training functions
• Delivered and hosted dynamic, energetic and engaging trainings and meetings
• Coached, mentored and developed staff to achieve training goals
• Worked side-by-side with training director and content developers to manage timely and appropriate training material development and deployment scheduling
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success
• Organized and edited training manuals, multimedia visual aids, and other educational materials
• Collaborated with other departments to align training programs with organizational goals and objectives
• Managed development of e-learning training materials and activities to enhance learning experiences

• Implemented effective and efficient Payroll / Management / Resource allocation through establishing flexible work force throughout Division, based on principles of Multi Skilling and Multi-Tasking.
• Established competitive salary scale according to current industrial / market situation and for years to come, ensuring balanced payroll throughout organization.
• Coordinated hotel’s perpetual 5-year zero based Manpower and Payroll Planning, focusing on improvement of productivity levels at all times.
• Established and maintained n objective Appraisal system, whereby Promotions, annual Increments, Bonuses and Incentives are directly related to performance.
• Together with CEO, COO, Chief Financial Officer, prepared for and conducted Contract negotiations and secured prior approval of Collective agreements.
• Ensured that Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled.
• Ensured that all departments and employees adhere to all Company / Hotel Personnel / Training Policies & Procedures and the contents of the Employee Handbook.
• Coached, lead, stimulated and motivated Employee Committee and its various sections (Employee Welfare, Sports and Recreation, Social, Safety and Hygiene).
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Motivated employees through special events and incentive programs.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Recruited top talent to maximize profitability.

• Raised employee retention rates by 15% over last year by implementing an open-door policy and regular employee engagements.
• Created company culture initiative which raised employee satisfaction rate by 14%.
• Executed initiatives that resulted in 75% Associate Engagement Index and 79% Supervisory Effectiveness Index.
• Developed and implemented reward and recognition program, reduced turnover by 5 % and increased employee engagement by 15% (from 65% to 80%).

• Coordinated technical training and personal development classes for staff members
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
• Liaised between multiple business divisions to improve communications
• Created and implemented forward-thinking initiatives to improve employee engagement
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
• Identified and implemented appropriate strategies to increase employee satisfaction and retention
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance