Monisia Elliott
Virginia Beach,VA
Summary
Housekeeping and hospitality professional with experience in housekeeping supervision, room inspections, staff training, janitorial services, inventory management, and guest satisfaction. Skilled in assigning daily duties, maintaining cleanliness standards, resolving guest concerns, and supporting efficient hotel operations. Recognized for contributions to quality assurance and cleanliness.
Overview
11
11
years of professional experience
Work History
Janitorial Worker
Beyond Clean Cleaning Service
10.2025 - Current
- Cleaned multiple commercial locations after business hours, ensuring readiness for next day's operations.
- Performed detailed cleaning of restrooms, windows, surfaces, and floors, contributing to a hygienic environment.
- Maintained clean, sanitary environments through thorough completion of assigned tasks with attention to detail.
Housekeeping Supervisor
Home2 Suites by Hilton
Virginia Beach, VA
06.2025 - Current
- Train new housekeeping employees in cleaning techniques, safety procedures, and customer service expectations.
- Assisted with staff interviews and coordinated daily housekeeping duty assignments to ensure efficient operations.
- Managed inventory of cleaning supplies and equipment, ensuring adequate stock levels to meet operational needs.
- Responded to housekeeping-related guest complaints promptly and professionally, enhancing guest satisfaction.
- Implement cross-training initiatives to improve staff flexibility and departmental productivity.
- Oversee laundry tasks, including sorting and tracking items and operating commercial washers and dryers using appropriate settings.
- Achievement: Maintained a 100% cleanliness score for three consecutive months.
- Achievement: Hotel received the highest QA score in the region in 2025.
- Award: VB Hospitality Award, 2026.
Inbound Customer Service/Sales Representative
Life Protect 247
Norfolk, VA
11.2020 - 09.2026
- Delivered customer service to retain customers and foster long-term relationships.
- Handled high-volume inbound calls, addressing customer questions and concerns effectively.
- Communicated sales and promotional offers to increase customer engagement and loyalty.
- Communicated sales and promotional offers to enhance customer engagement and loyalty.
Breakfast Attendant
Hampton Inn & TRU by Hilton
Norfolk, VA
03.2023 - 05.2025
- Set up and maintained breakfast service areas to ensure readiness for guests.
- Maintained cleanliness and organization of breakfast spaces to enhance guest experience.
- Supported daily breakfast operations by adhering to cleanliness standards and operational efficiency.
Breakfast Attendant
Residence Inn Marriott
Chesapeake, Virginia
03.2021 - 03.2023
- Prepared and replenished food and beverage items for breakfast service, ensuring availability and variety for guests.
- Maintained clean and sanitary kitchen and dining areas to uphold health standards and enhance guest experience.
- Welcomed guests at the entrance and provided assistance with their inquiries.
Housekeeping Supervisor/Inspector Supervisor
Residence Inn Towncenter
Virginia Beach, Virginia
05.2018 - 11.2020
- Inspected guest rooms to ensure adherence to cleanliness and housekeeping standards, enhancing overall guest satisfaction.
- Conducted regular guest room inspections to evaluate cleanliness and compliance with housekeeping standards.
- Coordinated staff assignments to optimize shift coverage and match employee strengths with operational demands.
- Trained and mentored new employees on effective cleaning techniques and safety procedures, fostering a knowledgeable and compliant team.
Housekeeping Room Attendant
Courtyard Marriott
Virginia Beach, VA
02.2017 - 04.2018
- Sanitized restrooms, fixtures, and high-touch surfaces at Beyond Clean Cleaning Service sites.
- Mopped floors and vacuumed carpets to maintain safe, tidy work areas.
- Cleaned client spaces for Beyond Clean Cleaning Service using approved janitorial procedures.
Housekeeping Inspector
Residence inn oceanfront
Virginia Beach, VA
02.2016 - 02.2017
- Inspected and maintained guest room cleanliness and presentation.
- Replenished towels and bathroom amenities to maintain guest satisfaction and comfort.
- Ensured rooms met housekeeping and presentation standards to enhance guest experience and uphold brand reputation.
Education
Associate of Applied Science -
Colorado Technical University Online
Colorado Springs, COSkills
- Guest Relations
- Quality control
- Laundry Operations
- Inventory Management
- Daily Task Assignments
- Staff training
- Complaint resolution
- Guest Relations
- Safety Procedures
- Time management
- Team coordination
- Clear communication
- Problem solving
- Customer Service
- Cleaning sanitization
- Customer Service
Timeline
Janitorial Worker
Beyond Clean Cleaning Service
10.2025 - Current
Housekeeping Supervisor
Home2 Suites by Hilton
06.2025 - Current
Breakfast Attendant
Hampton Inn & TRU by Hilton
03.2023 - 05.2025
Breakfast Attendant
Residence Inn Marriott
03.2021 - 03.2023
Inbound Customer Service/Sales Representative
Life Protect 247
11.2020 - 09.2026
Housekeeping Supervisor/Inspector Supervisor
Residence Inn Towncenter
05.2018 - 11.2020
Housekeeping Room Attendant
Courtyard Marriott
02.2017 - 04.2018
Housekeeping Inspector
Residence inn oceanfront
02.2016 - 02.2017
Associate of Applied Science -
Colorado Technical University Online