Monita Brown
Winter Haven,FL
Summary
Dynamic Housekeeping Manager with over four years of experience leading teams to uphold exceptional standards of cleanliness and guest satisfaction. Expertise in team management, effective communication, and hospitality, complemented by a proven ability to implement impactful training programs and optimize resource allocation. Dedicated to enhancing operational efficiency while consistently delivering outstanding service quality. Results-oriented professional focused on fostering a positive work environment that drives team performance and guest loyalty.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dunkin' Brands
Lake Alfred, FL
08.2025 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Strategically coordinated staffing schedules daily, ensuring optimal service efficiency and alignment with business needs.
- Monitored inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented quality control measures to maintain product consistency and enhance customer satisfaction.
Food Service Manager
Panera Bread
Celebration, FL
01.2023 - 01.2025
- Manage staff recruitment, training, and supervision to enhance team performance.
- Ensure compliance with health regulations to maintain a safe dining environment.
- Oversee inventory and cost management to optimize resource allocation.
- Plan and coordinate menus to ensure ingredient availability and quality.
- Resolve customer issues to maintain high satisfaction levels.
Housekeeping Manager
Holiday Inn Express & Suites
Wildwood, FL
01.2019 - 05.2022
- Led 22 staff to maintain hotel cleanliness, enhancing guest satisfaction.
- Implemented tracking system for housekeeping efficiency, boosting productivity.
- Scheduled daily cleaning, ensuring hotel upkeep and smooth operations.
- Resolved guest complaints swiftly, improving service quality.
- Trained staff on safety and cleaning, ensuring high standards.
- Spearheaded training programs for housekeeping staff, resulting in improved service quality and enhanced guest satisfaction ratings.
Housekeeping Supervisor
Camilla(Outsource)
Orlando, FL
- Lead 15+ staff in daily housekeeping, ensuring top-tier service and operational efficiency.
- Streamlined team workflows, enhancing service quality and staff productivity.
- Implemented effective training programs, boosting team performance and morale.
- Resolved operational challenges, maintaining high standards and guest satisfaction.
- Optimized resource allocation, contributing to improved service delivery.
Housekeeping Supervisor
Omni Champion Gates
Champion Gate
- Oversee cleaning staff to maintain high standards in hotels and villas, ensuring guest satisfaction.
- Address and resolve housekeeping complaints, improving service quality and efficiency.
- Manage inventory and procurement of supplies, optimizing operational costs.
- Train and evaluate new staff, enhancing team performance and cohesion.
- Streamlined housekeeping operations, enhancing team efficiency and achieving consistently high guest satisfaction scores.
Education
AA - Business Management
Daytona State College
05-1998
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Mainland Senior High
05-1996
Skills
- Opera
- Medallion
- Microsoft Office
- OSHA
- Hotel Management
- Hospitality
- Guest Services
- Leadership
- Housekeeping
- Team Management
- Customer Service
- Analysis
- Communication
- Property Management
- Fair Housing
Timeline
Assistant Manager
Dunkin' Brands
08.2025 - Current
Food Service Manager
Panera Bread
01.2023 - 01.2025
Housekeeping Manager
Holiday Inn Express & Suites
01.2019 - 05.2022
Housekeeping Supervisor
Camilla(Outsource)
Housekeeping Supervisor
Omni Champion Gates
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Mainland Senior High
AA - Business Management
Daytona State College