Yanet McFarlane
Las Vegas,USA
Summary
Dynamic professional with extensive experience in customer service and operational supervision. Proven track record in managing daily operations, ensuring compliance with regulations, and training staff to deliver exceptional guest experiences.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Dotty's Casino
Las Vegas, Nevada
05.2025 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised daily operations and ensured compliance with gaming regulations.
- Trained staff on customer service protocols and casino policies.
- Developed schedules to optimize team coverage during peak hours.
- Managed inventory for gaming supplies and promotional materials.
- Assisted in resolving customer inquiries and disputes effectively.
- Resolved customer service inquiries and complaints efficiently to enhance guest satisfaction.
- Coordinated vendor relationships to ensure timely and quality delivery of services and products.
- Monitored gaming activities to maintain a safe environment for guests.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Facilitated staff meetings to communicate updates and gather feedback.
- Assessed individual and team performance to identify actionable improvement opportunities.
- Delegated tasks and monitored project personnel performance.
Flight Attendant
Spirit Airlines
Las Vegas, USA
08.2023 - 2025
- Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
- Conduct safety check before flight
- Attended safety briefing before flight to understand procedures.
- Conducting safety demonstrations: Prior to takeoff, Flight Attendants provide safety instructions, demonstrate the use of safety equipment, and ensure that all passengers understand the safety protocols.
- Greet customers, check their tickets and accompany them to their seats
- Greeting passengers and assisting with boarding: Flight Attendants welcome passengers onboard, verify their tickets, direct them to their seats, and assist with storing carry-on luggage.
- Prepare and serve drinks and food to passengers
- Ensuring passenger comfort: Throughout the flight, Flight Attendants take care of passengers' needs, such as serving meals and beverages, distributing pillows and blankets, and providing any necessary assistance or information.
- Present emergency equipment and give instructions
- Assist passengers and cabin crew during emergency situations
- Maintaining a safe environment: Flight Attendants monitor the cabin for any safety concerns, ensure that passengers follow regulations, and handle any emergency situations that may arise.
- Monitor and secure the cabin regularly
- Comply with all aviation rules and regulations for safety and protection
- Provide special help to passengers with special needs (children, disabled persons, elders etc)
- Checked and restocked supplies, including food, beverages, and amenities for the flight.
- Submit analytic reports concerning flight incidents
- Assisted with medical emergencies by providing first aid and coordinating with cabin crew and medical professionals on the ground.
- Provided customer service by creating positive experiences for passengers through responsive assistance and addressing their needs throughout the flight.
- Handled special situations, including disruptive passengers and security incidents, ensuring safety and comfort during the flight.
VIP Representative
Wynn Hotel and Casino
Las Vegas, USA
08.2021 - 08.2023
- Streamlined VIP check-in/out process, fostering strong relationships between property and guests
- Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
- Coordinated with casino hosts to resolve guest billing issues for additional food, beverages, or show tickets
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Opened the VIP lounge daily by following department standards, running VIPR reports for limo arrival and departure information.
- Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge
- Supported team success by consistently completing assigned duties
Concierge
Caesars Palace Hotel and Casino
Las Vegas, USA
01.2020 - 09.2021
- Developed strong knowledge of hotel's facilities, services, and surrounding community to enhance guest experience.
- Provided guests with information about attractions, facilities, services, and activities in or outside property, maintaining necessary itinerary tickets.
- Made guest reservations for restaurants and other entertainment upon request.
- Obtained tickets and provided directions to facilitate guest access to attractions and services.
- Organized special functions per management directives.
- Arranges secretarial and other office services to ensure proper use of the telephone etiquette standards.
Sky Suites Representative
Aria Resort and Casino
Las Vegas, USA
09.2017 - 02.2020
- Managed check-in and check-out for luxury guests, delivering a seamless and personalized experience.
- Executed concierge functions for guests, arranging transportation, restaurant reservations, show tickets, retail shopping, and tours.
- Provided Forbes Five Star and AAA diamond award service.
- Conducted room status updates, performed night auditing, and generated daily operational reports.
VIP Services Representative
Palms Hotel and Casino
Las Vegas, USA
12.2014 - 01.2017
- Checked guests in and out of the hotel, managed concierge requests, and coordinated with hotel/casino departments to fulfill guest requests.
- All duties are to be performed in accordance with departmental and Palms Hotel and Casino Resort's policies, practices, and procedures.
- Exhibited professionalism and readiness to assist VIPs with their needs.
- Analyzes casino play and establishes comp profiles for guest reservations.
- Processed reservations and requests from guests, hosts, executives, and branch offices, including spa and golf bookings.
- Also processes reservation requests from other VIP departments for our shows, restaurants and tours.
Property leasing agent
07.2010 - 01.2014
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
- Have prospects complete applications and secure deposits in accordance with the company procedures and Fair Housing requirements.
- Submit processed applications to the Community Manager for approval.
- Update availability report, process applications for approvals.
- Follow up with applicant regarding status.
- Secure new resident's signature(s) on appropriate paperwork prior to move-in.
- Orient new residents to community.
- Ensure apartment is ready for residents to move-in on agreed date.
- Address resident requests, concerns, and comments to foster community engagement.
- Answer questions for residents about community, repairs, rent, rules, etc.
- Contact residents weekly to ensure satisfaction with completed maintenance repairs.
- Maintain open communication with Property Manager and Maintenance Supervisor.
- Follow up promptly with prospects who did not close to re-engage and secure a sale.
- Referred prospects to sister communities to address their needs.
- Monitored lease renewals to ensure timely processing and compliance with company policies.
- Distribute and follow-up on renewal notices.
- Quickly complete maintenance Service Requests and inform the maintenance team.
Education
Bachelor's degree - Computer Science
Eduardo Garcia Delgado
Havana, CubaSkills
- Customer service
- Guest services
- Front desk
- Staff management
- Staff training
- Operational supervision
- Facility management
- Regulatory adherence
- Inventory management
- Problem solving
- Data analysis
- Amadeus
- Opera
- LMS
- Safety procedures
- Adaptability and flexibility
- Team leadership
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Fluent in English
- Spanish
- Portuguese
- Italian
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Professional
Italian
Professional
Certification
Food and Handler Safety Training Card.
Timeline
Assistant Manager
Dotty's Casino
05.2025 - Current
Flight Attendant
Spirit Airlines
08.2023 - 2025
VIP Representative
Wynn Hotel and Casino
08.2021 - 08.2023
Concierge
Caesars Palace Hotel and Casino
01.2020 - 09.2021
Sky Suites Representative
Aria Resort and Casino
09.2017 - 02.2020
VIP Services Representative
Palms Hotel and Casino
12.2014 - 01.2017
Property leasing agent
07.2010 - 01.2014
Bachelor's degree - Computer Science
Eduardo Garcia Delgado