Monnic Syphan
Antelope,CA
Summary
Healthcare management professional with track record of optimizing operational efficiency and improving patient care services. Skilled in team leadership, strategic planning, and regulatory compliance. Known for strong collaboration, adaptability, and results-driven approach. Proficient in financial oversight, staff development, and implementing innovative healthcare solutions.
Overview
9
9
years of professional experience
Work History
Field Care Navigator
Mastercare
Sacramento, CA
09.2025 - Current
- Coordinated patient care plans to enhance access to healthcare services.
- Streamlined communication between patients and healthcare providers for improved outcomes.
- Educated patients on available resources and support systems within the healthcare framework.
- Developed personalized care strategies addressing individual patient needs and challenges.
- Analyzed patient data to identify trends, improving care navigation processes significantly.
- Maintained confidential health information according to state and federal regulations.
- Advocated for patients'' best interests when working with insurance companies or other external entities involved in their care process.
Lead Case Manager
Titanium Healthcare
Alameda, CA
12.2024 - 04.2025
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
- Increased referral rates by establishing partnerships with community organizations and service providers.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Customer Service Representative
Lucent Health Solutions
Sacramento, CA
06.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative/ SPS Pricing
Anthem Blue Cross
Sacramento, CA
06.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Patient Service Representative
Healthcare Support for United Healthcare
Sacramento, CA
06.2021 - 01.2022
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Took copayments and compiled daily financial records.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Service Representative
Healthcare Support for Dignity Health
Woodland, CA
02.2021 - 04.2021
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Intake Coordinator
Community Psychiatry
Sacramento, CA
12.2019 - 07.2020
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.
Intake Specialist/Credentialing Specialist
Healthnet
Sacramento, CA
04.2017 - 10.2018
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
Education
Certificate - Sterile Processing Tech
Altamont Healthcare
Stockton, CA07-2016
High School Diploma -
McClellan Highschool
Antelope, CA05-2012
Skills
- Case documentation
- Ethical practice
- Client advocacy
- Progress monitoring
- Case assessment
- Positive attitude
- Claims processing
- HIPAA compliance
- Empathy and patience
- Patient confidentiality
- Call center experience
Timeline
Field Care Navigator
Mastercare
09.2025 - Current
Lead Case Manager
Titanium Healthcare
12.2024 - 04.2025
Customer Service Representative
Lucent Health Solutions
06.2024 - 12.2024
Customer Service Representative/ SPS Pricing
Anthem Blue Cross
06.2022 - 08.2023
Patient Service Representative
Healthcare Support for United Healthcare
06.2021 - 01.2022
Patient Service Representative
Healthcare Support for Dignity Health
02.2021 - 04.2021
Intake Coordinator
Community Psychiatry
12.2019 - 07.2020
Intake Specialist/Credentialing Specialist
Healthnet
04.2017 - 10.2018
High School Diploma -
McClellan Highschool
Certificate - Sterile Processing Tech
Altamont Healthcare