Monquail Pratt
West Monroe,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, demonstrated during my tenure at Roses Express. Skilled in both customer service and warehouse safety, I excel in creating positive shopping experiences and maintaining efficient, safe work environments. Achieved significant improvements in shipment accuracy and inventory management through meticulous attention to detail and a strong sense of responsibility. Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to [Number] pounds.
Overview
14
14
years of professional experience
Work History
Store Clerk
Roses Express
06.2019 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Machine Operator
Berry Plastics
11.2015 - 07.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
Packing and Shipping Clerk
Neighbors Cookies
05.2010 - 11.2015
- Minimized returns due to damage or incorrect orders through diligent attention to detail when picking items from shelves.
- Improved on-time delivery rates by closely monitoring shipment progress and proactively addressing potential delays.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
- Reduced shipping errors by conducting thorough quality checks for all outgoing packages.
- Maintained detailed logs of incoming goods, verifying accuracy against purchase orders and reporting discrepancies as necessary.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
Education
High School Diploma -
Wossman High School
Monroe, LA05.2006
Skills
- Customer Service
- Patience and Empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Stock replenishment
- Cash Register Operation
- Cleaning techniques
- Store maintenance
- Loading and unloading
- Workplace Safety
- Order Picking
- Heavy Lifting
- Warehouse Operations
- Pallet Jack Operation
- Product Labeling
- Stock Rotation
- Shelf Organization
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Package handling
- Warehousing Operations
- Warehouse Safety
- Load Planning
- US Driver's License
- Packing Equipment Operation
- Shipment Inspection
Timeline
Store Clerk
Roses Express
06.2019 - Current
Machine Operator
Berry Plastics
11.2015 - 07.2019
Packing and Shipping Clerk
Neighbors Cookies
05.2010 - 11.2015
High School Diploma -
Wossman High School
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