Monseratte Ramos
Phoenix,Arizona
Summary
Dynamic Medical Administrative Coordinator with proven expertise at Arizona Pain, excelling in EHR management and patient communication. Adept at enhancing operational efficiency and ensuring compliance with HIPAA standards. Recognized for leadership in coordinating seamless workflows and resolving complex administrative inquiries, fostering a patient-centered environment.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Medical Administrative Coordinator
Arizona Pain
01.2026 - Current
- Coordinated communication between patients, healthcare providers, and insurance representatives, resolving administrative inquiries and facilitating smooth operational processes.
- Oversaw daily front office operations, including patient scheduling, insurance verification, copay collection, fax communications, and medical records requests, ensuring streamlined clinical workflows.
- Managed confidential patient information, administrative documentation, and release of information requests, ensuring accuracy and compliance with privacy procedures.
Administrative Assistant
Westwind Dental
08.2025 - 12.2025
- Coordinated daily administrative operations through appointment scheduling, patient intake, and insurance eligibility verification, enhancing office workflows in collaboration with clinical staff.
- Maintained confidential patient records and updated clinical documentation while processing financial transactions, ensuring accuracy and compliance with HIPAA standards.
- Handled high-volume patient communications, resolving billing and insurance inquiries and collaborating with internal teams to ensure timely administrative support.
Dental Assistant
Treon Dental
06.2024 - 07.2025
- Assisted chairside during dental procedures, ensuring smooth operations for exams, fillings, and impressions. - Perform sterilization of instruments and ensure compliance with infection control protocols.
- Prepare treatment rooms, assist with X-rays, and ensure patient comfort throughout appointments.
- Managed scheduling, patient check-in/out, and insurance verification, enhancing front desk efficiency and patient experience.
- Balanced clinical and administrative tasks, facilitating seamless office workflow and patient engagement.
Education
Associate of Applied Business - Business Administration
Phoenix College
Phoenix, AZ05-2027
Skills
- EHR management
- eClinicalWorks
- CareStack
- Healthcare Operations
- Patient scheduling
- Microsoft Excel
- Team Coordination
- Patient Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Administrative Coordinator
Arizona Pain
01.2026 - Current
Administrative Assistant
Westwind Dental
08.2025 - 12.2025
Dental Assistant
Treon Dental
06.2024 - 07.2025
Associate of Applied Business - Business Administration
Phoenix College