Tracy Khakasa
Silver Spring,MD
Summary
Versatile professional serves as the first point of contact for patients by verifying insurance, handling paperwork, and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems, coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented administrative professional with proven skills in patient scheduling, insurance verification, and documentation management. Known for improving clinic efficiency and patient satisfaction through effective communication and empathetic service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Administrative Assistant
Dr. Svetlana Malinsky, DPM
Lanham, MD
04.2025 - Current
- Greeted patients and managed front desk operations, ensuring a welcoming environment.
- Assisted in managing office supplies and inventory to ensure smooth daily operations.
- Communicated effectively with medical staff to facilitate patient care and service delivery.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Provided administrative support during patient consultations, enhancing overall service quality.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Scheduled appointments and coordinated patient flow to optimize clinic efficiency.
- Collected and verified patient information, maintaining accurate medical records within the system.
- Processed insurance claims and handled billing inquiries to support financial operations.
Certified Medication Technician/Aide Assistant
Chevy Chase House
Washington, DC
03.2024 - Current
- Administered medications to residents following prescribed schedules and protocols.
- Monitored residents' health status, reporting changes to nursing staff promptly.
- Assisted in training new medication technicians on safety procedures and best practices.
- Maintained accurate medication records, ensuring compliance with regulatory standards.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Implemented inventory management processes for medications, reducing waste and shortages.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Conducted regular audits of medication storage areas to uphold safety regulations.
- Educated residents and families on medication administration and potential side effects.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Streamlined the medication storage process by organizing and labeling supplies according to established guidelines for easy access during busy shifts.
- Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
- Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.
- Promoted patient satisfaction through compassionate communication and personalized attention during medication administration rounds.
- Increased patient comfort levels while administering injections or oral medications through gentle handling techniques and clear explanations of each step involved in the process.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Monitored medication storage area to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Receptionist/Administrative Assistant
Adex Capital LLC
Fort Washington, MD
05.2022 - 01.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and conference room usage effectively.
- Maintained organized filing systems for confidential documents and communications.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new reception staff on office procedures and software systems to enhance efficiency.
- Implemented improvements to reception workflows, reducing wait times for visitors significantly.
- Collaborated with various departments to facilitate smooth inter-office communication and coordination.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored inventory of office supplies, placing orders to ensure uninterrupted operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
Certified Nursing Assistant/Certified Medication Technician
Brightview of Crofton
Annapolis, MD
02.2022 - 11.2024
- Assisted patients with daily living activities, enhancing their comfort and independence.
- Monitored vital signs, reporting changes to nursing staff for prompt intervention.
- Documented patient care in electronic health records, ensuring accuracy and compliance.
- Supported rehabilitation exercises under guidance of physical therapists, promoting recovery goals.
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Trained new staff on best practices in patient care and facility procedures, fostering teamwork.
- Collaborated with multidisciplinary teams to develop personalized care plans for patients.
- Advocated for patient needs and preferences during care planning meetings, enhancing service delivery.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Certified Nursing Assistant
Sunrise of Chevy Chase
Silver Spring, MD
12.2020 - 11.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported needs of [Number]+ residents under long-term care.
- Delivered high-quality care to [Type] patients in hospital facility.
- Assisted patients with daily living activities, enhancing their comfort and independence.
- Monitored vital signs, reporting changes to nursing staff for prompt intervention.
- Documented patient care in electronic health records, ensuring accuracy and compliance.
- Supported rehabilitation exercises under guidance of physical therapists, promoting recovery goals.
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Trained new staff on best practices in patient care and facility procedures, fostering teamwork.
- Collaborated with multidisciplinary teams to develop personalized care plans for patients.
- Advocated for patient needs and preferences during care planning meetings, enhancing service delivery.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Hyattsville, MDGED -
Emma High School
Kampala, Uganda11-2016
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- EMR / EHR
- Documentation
- Medical charting
- Referral verification
- Insurance verifications
- Patient reception management
- Customer service
- Documentation and recordkeeping
- Payment scheduling and collection
- Patient billing
- Patient referral
- Insurance authorizations
- Medical recordkeeping
- CPR certified
- Basic life support for health care providers (BLS)
- Medical records maintenance
- EHR software
- Problem-solving
- Time management
- Collaboration and teamwork
- Critical thinking
- Organization and time management
- Administrative support
- Co-payment collection
- Typing and filing
- Patient callbacks
- Adaptable and flexible
- Calendar and appointment management
- Office management
- Data management
- Office coordination
- Electronic recordkeeping
- Patient eligibility requirements
- Scheduling tests and procedures
- Flexible schedule
- Inventory management
- Patient health information Access
- Documentation review
- Payment plan options
- Maintaining financial records
- Records maintenance
- Mail management
- Medical office administration
- Paperwork coordination
- Office administration
- Microsoft office
- Appointment setting
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Electronic medical records
- Medical records management
- Workflow optimization
- Alzheimer's and dementia care
- Vital signs monitoring
- Basic life support
- Compassionate
- Collecting vital signs
- Patient care
- Reliable team player
- Direct patient care
- Bedside manner
- Safety precautions
- Dressing assistance
- Recording vital signs
- Patient-focused care
- Companionship and emotional support
- Mobility assistance
- Positioning patients
- End-of-life care
- Care plan implementation
- Condition monitoring
- Reliable transportation
- Case management
- Meal planning
- Range of motion exercises
- Intake recording
- Monitoring fluids
- Vital sign recording
- EHR management
- Performing patient intakes
- Helping with medication
- CNA certification
- Vital signs
- Infection control procedures
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
- Patient Transfer - Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
- Documentation - Ensured charting accuracy through precise documentation.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
Certification
- CNA - Certified Nursing Assistant
- CMT - Certified Medication Technician
Languages
English
Full Professional
Interests
- Music
- Backpacking and Hiking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching Movies and TV Shows
- I like looking at the stars
Timeline
Medical Receptionist/Administrative Assistant
Dr. Svetlana Malinsky, DPM
04.2025 - Current
Certified Medication Technician/Aide Assistant
Chevy Chase House
03.2024 - Current
Receptionist/Administrative Assistant
Adex Capital LLC
05.2022 - 01.2025
Certified Nursing Assistant/Certified Medication Technician
Brightview of Crofton
02.2022 - 11.2024
Certified Nursing Assistant
Sunrise of Chevy Chase
12.2020 - 11.2021
Bachelor of Science - Psychology
University of Maryland Global Campus
GED -
Emma High School