Monserra De La Fuente
San Antonio
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
13
13
years of professional experience
Work History
Health Advisor
Carenet Healthcare
05.2024 - 05.2025
- Resolved problems related to benefits, eligibility and claims, and scheduled appointments.
- Assisted in the development of community outreach programs, raising awareness about available health resources and services.
- Coordinated appointments with specialists for seamless transfer of care when needed.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
Merchandiser
Five Below
09.2022 - 10.2023
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Outbound Customer Service Representative
Salelytics
04.2021 - 05.2022
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Worked with shop small business through AMEX.
Assistant Manager
Jimmy John's Sandwiches
09.2020 - 03.2021
- Training
- Deposits
- Performed scheduled inventory counts and supply audits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Store Manager
Charlotte Russe, Inc
05.2020 - 12.2020
- Inventory
- Transfers
- Visual merchandising
- Cashier
- Refunds/exchanges
- Audits
- Hire paperwork and training
- Payroll
General Manager
Jimmy John's Sandwiches
01.2018 - 03.2020
- Inventory -training -onboarding new employees -weekly emails -scheduling -bank drops
- Monitored and ensured staff adhered to all company policies and procedures
- Responsible for profit and loss control
- Responsible for upholding required health and safety standards
Store Manager
Gs Love
07.2015 - 01.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Visual merchandising and stock
Customer Service Representative
Med XM
02.2014 - 07.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Route directions for the PCP
Customer service manager/personnel
Walmart
07.2012 - 02.2014
- Perform payroll functions, such as maintaining timekeeping information and processing payroll.
- Handling customer payments for money gram, electric bill, water bill, and credit card payments
- Stock
- Supervised cashiers
- Hiring paperwork
Education
Masters - Business Administration And Management
Texas A&M
San Antonio, TXHigh School Diploma -
Warren Highschool
Downey, CA06-2012
Skills
- Call Center
- Customer Service
- Logistics Oversight
- Staff Management
- Management Experience
- Recruiting and Hiring
- Payroll Management
Timeline
Health Advisor
Carenet Healthcare
05.2024 - 05.2025
Merchandiser
Five Below
09.2022 - 10.2023
Outbound Customer Service Representative
Salelytics
04.2021 - 05.2022
Assistant Manager
Jimmy John's Sandwiches
09.2020 - 03.2021
Store Manager
Charlotte Russe, Inc
05.2020 - 12.2020
General Manager
Jimmy John's Sandwiches
01.2018 - 03.2020
Store Manager
Gs Love
07.2015 - 01.2018
Customer Service Representative
Med XM
02.2014 - 07.2015
Customer service manager/personnel
Walmart
07.2012 - 02.2014
Masters - Business Administration And Management
Texas A&M
High School Diploma -
Warren Highschool
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