Monserrat Alberto
Summary
Customer Service Professional experienced in delivering friendly service to 40 to 50 individuals per shift while effectively managing inventory and maintaining organized store layouts. Assistant Teacher skilled in classroom management and assignment creation, recognized for adapting teaching methods to accommodate diverse student needs. Committed to nurturing and encouraging children through personalized support and engagement.
Overview
5
5
years of professional experience
Work History
Assistant Teacher
Tiny Giants Infant Center
Chicago, IL, United States
03.2026 - Current
- Facilitated daily activities, promoting social and emotional development in infants.
- Supervised children during playtime, ensuring a safe and nurturing environment.
- Observed children's interactions, documenting developmental milestones for assessments.
- Organized classroom materials, maintaining an engaging learning space for infants.
Activity Aide
Warren Barr Liberman
06.2025 - 02.2026
- Facilitated recreational programs, enhancing residents' physical and emotional well-being.
- Facilitated recreational programs to improve residents' physical and emotional well-being.
- Assisted residents in daily activities, promoting engagement and socialization.
- Collaborated with team members to develop tailored activity plans for diverse resident needs.
- Trained new staff on activity procedures, strengthening team support and cohesion.
- Visited residents to enhance sensory stimulation and reality orientation.
- Trained new staff on activity procedures, fostering a supportive team environment.
Customer Service Agent
Wingstop
08.2023 - 05.2024
- Delivered friendly and efficient customer service, enhancing overall dining experience.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Solved customer dilemmas at the front to ensure their customer satisfaction was met.
- Managed and processed sales transactions, interfaced with customers, and provided a high-quality dining experience for guests.
- Took and accurately processed customer orders, including handling cash transactions.
- Processed customer transactions accurately and efficiently using the POS system.
- Resolved customer dilemmas at the front, ensuring satisfaction and fostering repeat business.
- Managed and processed sales transactions while interfacing with customers to create enjoyable dining experiences.
- Collaborated with other staff to increase efficiency during peak hours.
Cashier
Cermak Fresh Market
01.2023 - 07.2023
Cashier
Edgewater Tacos
06.2021 - 09.2021
- Streamlined customer transaction processing to improve service delivery speed.
- Guided customers in decision-making by addressing product inquiries and providing tailored suggestions.
- Supported customer decision-making by addressing product inquiries and offering informed suggestions.
- Oversaw financial transactions, maintaining accuracy in cash, credit, and debit processing.
Education
High School Diploma -
Roger C Sullivan
Chicago, IL, United StatesSkills
- Student engagement techniques strategies
- Classroom leadership
- Task management
- Time management
- Streamlined task prioritization to enhance workflow efficiency
- Data entry accuracy
- Effective communication
- Team collaboration
- Problem solving
- Budgeting and resource allocation
- Project documentation
- POS transactions System troubleshooting Sales and inventory records
- Ensured adherence to food safety regulations and compliance standards
- Active listening
Personal Information
Timeline
Assistant Teacher
Tiny Giants Infant Center
03.2026 - Current
Activity Aide
Warren Barr Liberman
06.2025 - 02.2026
Customer Service Agent
Wingstop
08.2023 - 05.2024
Cashier
Cermak Fresh Market
01.2023 - 07.2023
Cashier
Edgewater Tacos
06.2021 - 09.2021
High School Diploma -
Roger C Sullivan