Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Secretary in Senior Council
Education and Training
Timeline
Generic
Monserrat Bravo - Prado

Monserrat Bravo - Prado

Los Angeles,CA

Summary

Energetically contributed to Victoria's Secret PINK's and Macys team by leveraging outstanding communication skills and a positive attitude to enhance customer engagement and satisfaction. Demonstrated knowledge in POS system operations and excelled in building customer relationships, significantly improving the shopping experience. Actively supported team members, driving a collaborative effort towards achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Macy's
02.2025 - 06.2025
  • Maintained store presentation by organizing merchandise and ensuring cleanliness throughout sales floor.
  • Processed transactions efficiently using POS system, ensuring accurate cash handling and customer satisfaction.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Cultivated positive relationships with customers, fostering a welcoming environment for all shoppers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Organized merchandise displays to promote products and improve visibility for customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Seasonal Sales Associate

Victoria's Secret PINK
10.2024 - 01.2025
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Developed trusting relationships with customers by making personal connections.
  • Recommended, selected and located merchandise based on customer desires.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Handled returns and exchanges according to company policies.

Education

High School Diploma -

Los Angeles Senior High School
Los Angeles, CA
06-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Time management
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Cash register operation
  • Relationship building
  • Fluent in Spanish
  • Fluent in Eglish
  • Friendly and outgoing
  • Positive and professional
  • Returns and exchanges
  • Calm demeanor
  • Reliable and responsible
  • Honest and dependable
  • Attention to detail
  • Strong communication and interpersonal skills
  • Positive customer engagement
  • Goal driven
  • Excellent written and verbal communication
  • Organization

Accomplishments

  • In my senior year of highschool i ran for secretary for senior Council and I got the leadership role

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Secretary in Senior Council

  • Raised money for senior activities with careful planning and execution of fundraisers.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish goals.
  • Prepared detailed cost estimates aligning with senior event requirements.
  • Supported new team members through advice and mentorship.

Education and Training

other

Timeline

Retail Sales Associate

Macy's
02.2025 - 06.2025

Seasonal Sales Associate

Victoria's Secret PINK
10.2024 - 01.2025

High School Diploma -

Los Angeles Senior High School

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