Monserrat Franco
Mesquite,TX
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership, training, and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
5
5
years of professional experience
Work History
Pick Process Guide
Amazon
02.2023 - Current
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Efficiently coordinated associates' movements to ensure timely fulfillment of CPT's (critical pull time) without missing any picks.
- Built personal relationships with associates to promote positive experiences.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Learning Ambassador
Amazon
05.2023 - Current
- Supported associate learning needs and provided individualized guidance to promote academic goal-achievement.
- Developed and implemented lesson plans to reinforce learning concepts and skills.
- Assessed associate needs to determine appropriate level of required support.
- Supported associates in the use of Powered Industrial Trucks (PIT) to enhance their learning.
- Created, collected, and recorded data on student progress to determine next steps for student success.
Business Manager
Dillards
10.2018 - 02.2022
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
No Degree - Business Administration And Management
East Field College
Dallas, TXHigh School Diploma -
Mesquite High School
Mesquite, TX06.2018
Skills
- Adaptive Learning/Training
- Time management
- Shipping coordination
- Feedback Delivery
- Employee Management
- Strategic Planning
- Computer Skills
- Data Collection
- Operational Oversight
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Learning Ambassador
Amazon
05.2023 - Current
Pick Process Guide
Amazon
02.2023 - Current
Business Manager
Dillards
10.2018 - 02.2022
No Degree - Business Administration And Management
East Field College
High School Diploma -
Mesquite High School
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