Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monserrat Orozco

Elko,Nevada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Registered Behavior Technician

Crossroads Behavioral LLC
08.2022 - Current
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
  • Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Conducted functional assessments to identify triggers and develop targeted interventions for challenging behaviors.
  • Maintained detailed records of client progress, enabling data-driven decision-making for intervention adjustments and goal development.

Sales Associate

Marshalls
07.2020 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Car Detailer

Elko Motor Company
02.2022 - 07.2022
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Adhered to safety protocols while using chemicals and equipment to protect both employees and customers'' property.

Truck Washer

Modern Maintenance Inc.
09.2021 - 02.2022
  • Enhanced truck cleanliness by implementing thorough washing and detailing procedures.
  • Reduced vehicle downtime by efficiently coordinating wash schedules with drivers and fleet managers.
  • Maintained a safe working environment through adherence to safety guidelines and proper use of cleaning equipment.
  • Increased customer satisfaction by promptly addressing concerns and providing exceptional service.

Education

Associate of Arts - Early Childhood Education

Great Basin College
Elko, NV

High School Diploma -

Elko High School
Elko, NV
06.2022

Skills

  • Behavior Intervention Plans
  • Group Instruction
  • Behavior Modification Techniques
  • Applied Behavior Analysis
  • Conflict Mediation
  • Reading Comprehension
  • Brand Representation
  • Follow-Up Skills
  • Payment Processing
  • Stock Management
  • Customer Service
  • Problem-solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Registered Behavior Technician

Crossroads Behavioral LLC
08.2022 - Current

Car Detailer

Elko Motor Company
02.2022 - 07.2022

Truck Washer

Modern Maintenance Inc.
09.2021 - 02.2022

Sales Associate

Marshalls
07.2020 - Current

Associate of Arts - Early Childhood Education

Great Basin College

High School Diploma -

Elko High School

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Monserrat Orozco