Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Monserrat Vera

Monserrat Vera

Tempe

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Esme S Kitchen LLC
08.2024 - 06.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Worked with Register by counting money making sure to have enough

To-Go Server

Crackle Barrel
11.2023 - 12.2024
  • Created customers and provided menus.
  • Verified that prepared food met requirements for quality and quantity before delivery.
  • Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
  • Accurately recorded customer information into computer database for future reference.

Retail Sales Associate

JCPenney
03.2023 - 08.2023
  • Created customers upon entering the store and provided assistance.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Assisted customers with finding the right product for their needs.
  • Demonstrated knowledge of store products and services.
  • Promoted special offers and discounts to encourage additional purchases.

Host

Joes Crab Shack
03.2022 - 03.2023
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Resolved conflicts between customers when necessary.
  • Assisted servers in seating guests by escorting them to their tables.
  • Provided excellent customer service by anticipating customer needs.
  • Created guests upon arrival and provided them with menus.
  • Inspected dining areas for any damages or defects.

Education

High School Diploma -

Tempe High School
Tempe, AZ
05.2023

Cosmetology - Cosmetology Education

East Valley Institute of Technology
Mesa, AZ
05.2023

Skills

  • Salesmanship
  • Quick Learner
  • Customer service skills
  • Multitasking
  • Problem solving
  • Active Listening
  • Teamwork and Collaboration
  • Detail Oriented
  • Work at a fast paste

LANGUAGES

Spanish: Native/Bilingual
English: Native/Bilingual

Timeline

Cashier Team Lead

Esme S Kitchen LLC
08.2024 - 06.2025

To-Go Server

Crackle Barrel
11.2023 - 12.2024

Retail Sales Associate

JCPenney
03.2023 - 08.2023

Host

Joes Crab Shack
03.2022 - 03.2023

Cosmetology - Cosmetology Education

East Valley Institute of Technology

High School Diploma -

Tempe High School

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