MONSERRATH TELLEZ ARCEO
Milpitas,CA
Summary
Accomplished Security Specialist with over 10 years of experience, primarily with Securitas Security USA, specializing in CCTV monitoring and emergency response. Demonstrates exceptional teamwork and verbal communication skills, ensuring the safety and security of premises. Proven track record in incident investigation and a strong customer service orientation, contributing to a secure and efficient environment.
Overview
19
19
years of professional experience
Work History
Security Specialist
Trident Security Services, Inc.
02.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Specialist
GardaWorld Private Security
05.2019 - 01.2025
- Temperature reading for all entering premises
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Performed routine checks of doors, windows, and gates for security breaches.
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property.
- Observed, reported and documented suspicious activities to management.
- Monitored closed circuit television cameras and other surveillance equipment to identify potential threats to security and safety.
- Trained new employees on proper use of physical access control systems such as key cards or biometric scanners as well as all relevant site policies and procedures.
Security Specialist
Securitas Security USA
05.2015 - 05.2019
- Monitored entrances and exits personally and through the use of CCTV to protect against unauthorized individuals
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities
- Collaborated with team members to carry out daily assignments and achieve team targets
- Protected business from unnecessary liability by carefully following security and safety standards
- Taught new employees important procedures such as proper procedures and post orders on site.
Cashier
Fresco World Market
08.2011 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Chipotle
08.2006 - 08.2011
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Independence Adult School
CA2013
Skills
- Customer service orientation
- Verbal communication
- Emergency Response
- Detail-oriented
- Multitasking
- Teamwork and collaboration
- Access Control
- Computer literacy
- CCTV Monitoring/Investigate Incidents
- Microsoft OS
- Excel/Word/PowerPoint
- Gaurdtek
- CCTV monitoring
- Emergency response
- Visitor screening
- Entrance control
- CPR certified
- Patrolling
- Adaptable and flexible
- Security camera monitoring
- Reliability
- Attentive and observant
- Incident reporting
- Team Training
- Punctuality
- Team player
LANGUAGES
Spanish Native
English Fluent
Timeline
Security Specialist
Trident Security Services, Inc.
02.2025 - Current
Security Specialist
GardaWorld Private Security
05.2019 - 01.2025
Security Specialist
Securitas Security USA
05.2015 - 05.2019
Cashier
Fresco World Market
08.2011 - 02.2015
Cashier
Chipotle
08.2006 - 08.2011
High School Diploma -
Independence Adult School
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