Montague Smith
Lewisville,TX
Summary
Proven track record in enhancing team productivity and customer satisfaction at ADS Collections through expert training and compliance management. Skilled in call handling and fostering strong client relationships, leading to repeat business at Major Sales. Achieved significant reductions in call abandonment rates and maintained rigorous inventory accuracy as a Warehouse Manager at Bed Bath & Beyond.
Overview
7
7
years of professional experience
Work History
Dialer
ADS Collections
04.2024 - 10.2024
- Trained new agents on dialer functions and best practices, enhancing team productivity levels.
- Maintained compliance with industry regulations regarding auto-dialing systems by staying current on legislative updates and implementing necessary controls within the dialer platform.
- Enhanced customer satisfaction ratings by refining call scripts based on feedback from agents and customers alike.
- Reduced call abandonment rates through effective list management and pacing adjustments.
Independent Contractor
Major Sales
01.2023 - 02.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Warehouse Manager
Bed Bath & Beyond
11.2019 - 11.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Warehouse Supervisor
Bed Bath & Beyond
11.2017 - 11.2019
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Education
N/a - Business Administration
Riverside City College
Riverside, CAN/a - Communications
Chaffey College
Rancho Cucamonga, CASkills
- Call handling
- Greeting customers
- Telephone reception
- Follow-up skills
Timeline
Dialer
ADS Collections
04.2024 - 10.2024
Independent Contractor
Major Sales
01.2023 - 02.2024
Warehouse Manager
Bed Bath & Beyond
11.2019 - 11.2022
Warehouse Supervisor
Bed Bath & Beyond
11.2017 - 11.2019
N/a - Business Administration
Riverside City College
N/a - Communications
Chaffey College
Similar Profiles
Kateryna SerbinaKateryna Serbina
Apprentice at Google Ads and Facebook Ads from Scratch A course by Arantxa & Guille , Digital Marketing ConsultantApprentice at Google Ads and Facebook Ads from Scratch A course by Arantxa & Guille , Digital Marketing Consultant
AbdulRasheed.O. YusufAbdulRasheed.O. Yusuf
Digital Marketing Strategist at Google Ads-Employed By Teleperformance- Google AdsDigital Marketing Strategist at Google Ads-Employed By Teleperformance- Google Ads
Vadra FrewVadra Frew
Compliance Coordinator at Tauranga Collections, Circular Services Tauranga, Whakatane CollectionsCompliance Coordinator at Tauranga Collections, Circular Services Tauranga, Whakatane Collections
Sai Sameera ChintalaSai Sameera Chintala
Software Developer at USAASoftware Developer at USAA
Yuvan MogiYuvan Mogi
Crew Member at ChipotleCrew Member at Chipotle