Jessica Chicollo
Riverside,CA
Summary
Detail-oriented professional with strong communication and negotiation skills. Proficient in customer relationship management and conflict resolution, delivering effective solutions that enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Dialer
FJM and associates
Riverside, California
09.2025 - Current
- Facilitated communication between clients and team members during campaigns.
- Communicated with clients to negotiate payment arrangements and resolve disputes.
- Conducted skip tracing to locate debtors and gather relevant information.
- Provided excellent customer service while addressing inquiries and concerns.
- Collaborated with team members to share best practices for effective collections.
- Verified accuracy of account information and updated records accordingly.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Drafted letters demanding payment from delinquent customers using standard templates.
Teacher's Assistant
the grove church
Riverdale, California
03.2024 - Current
- Assisted in planning and organizing Sunday school lessons and activities.
- Supported lead teacher in managing classroom behavior and maintaining a positive environment.
- Helped maintain a clean and organized classroom space conducive to learning.
- Developed lesson plans according to Church's curriculum and general bible study.
- Planned games, songs and dances as part of religious curriculum.
- Prepared and presented Sunday School lessons, utilizing teacher guide and other creative resources.
cashier
711
Riverside, California
08.2023 - 09.2025
- Maintained cleanliness and organization of checkout area and store displays.
- Processed customer transactions accurately and efficiently at a convenience store.
- Assisted customers with product inquiries and provided recommendations.
- Managed cash register operations, including opening and closing procedures.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels and communicated restocking needs to management.
- Handled customer complaints professionally and resolved issues promptly.
soccer coach
the grove church
Riverside, California
09.2024 - 11.2024
- Developed practice plans to enhance player skills and teamwork.
- Organized and led training sessions for youth soccer teams.
- Fostered a positive team environment through effective communication.
- Assisted in recruiting and mentoring volunteer coaches at the church.
- Managed equipment inventory and ensured proper maintenance of gear.
- Evaluated player performance and provided constructive feedback regularly.
- Engaged with parents to promote team activities and community involvement.
- Developed team strategies, tactics, formations, and set plays for competitive matches.
- Provided feedback to athletes on their performance in practice sessions and competitive matches.
- Instilled love of sport by helping players to fully grasp gameplay.
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
stay at home mom
Myself
Riverside, California
11.2016 - 08.2024
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Martin Luther King Highschool
Riverside, CA06-2013
Skills
- Communication skills
- Negotiation techniques
- Skip tracing
- Payment processing
- Documentation management
- Customer relationship management
- Script memorization
- Call handling
- Time management
- Problem solving
- Conflict resolution
- Telephone reception
- Emergency response
- Clear communication
- Call transferring
- Client service
- Strong memory
References
References available upon request.
Timeline
Dialer
FJM and associates
09.2025 - Current
soccer coach
the grove church
09.2024 - 11.2024
Teacher's Assistant
the grove church
03.2024 - Current
cashier
711
08.2023 - 09.2025
stay at home mom
Myself
11.2016 - 08.2024
High School Diploma -
Martin Luther King Highschool