Montana Bass
Daytona Beach,FL
Overview
12
12
years of professional experience
Work History
ESE Paraprofessional
Volusia County School District
Daytona Beach, FL
01.2025 - Current
- Facilitated communication between parents, teachers, and administrators about student needs and achievements, enhancing overall educational experience.
- Implemented creative approaches to engage ESE students in hands-on learning experiences, increasing motivation and mastery of content.
- Promoted independence among ESE students by encouraging self-advocacy skills and fostering a sense of ownership over personal learning goals.
- Developed strong relationships with students by providing empathetic support during difficult transitions or challenging moments throughout their educational journey.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Team Lead
Hobby Lobby
Queen Creek, AZ
06.2024 - 11.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Completed inventory and ordering for all home department
- Completed relays
- Assisted on cash register when necessary
- Worked on truck with organizing, sorting, and putting away all ordered and new products
Bakery Team Member
Costco
Queen Creek, AZ
11.2023 - 01.2024
- Maintained a clean and organized work environment, ensuring compliance with food safety standards.
- Supported increased customer loyalty through friendly interactions and personalized service experiences.
- Produced high-quality baked goods, including breads, pastries, and cakes
- Operated commercial baking equipment such as ovens, mixers, and dough sheeters with precision and efficiency
Customer Advocate Specialist
BCBS of Arizona
Phoenix, AZ
02.2023 - 08.2023
- Handled sensitive customer information with discretion while adhering to strict data privacy regulations.
- Assist Medicare and Medicaid members, and providers with account needs (claims, eligibility, medications, prior authorizations, etc.)
- Met customer call guidelines for service levels, handle time and productivity.
Voice Ordering Representative
Aston Carter/Doordash
Tempe, AZ
05.2022 - 02.2023
- Assisted with incoming training classes
- Received incoming calls and placed orders for different restaurants
PSR - Patient Service Representative
CVS Specialty
Orlando, FL
09.2020 - 04.2022
- Take calls and answers any questions patient may have regarding their specialty medication
- Schedule deliveries, check prior authorization status, order status., etc...
- Promoted to SME - Subject Matter Expert
- As a SME I performed administrative duties such as setting up equipment, tracking attendance for new hires, training.
PCC Technician
Walgreens Boots Alliance
Orlando, FL
02.2020 - 08.2020
- Answer 60+ calls a day and assist patients with medication requests, redirect or transfer patients to appropriate department
Substitute Teacher
Osceola County School District
Kissimmee, FL
12.2019 - 08.2020
- Step in and follow materials set by teacher
- Manage students in classroom
- Answers calls
General Merchandise Expert
Target
Kissimmee, FL
11.2019 - 01.2020
- Use myDevice to work salesfloor and set sales plan
- Assist customers
- Use Wave and pallet jack to move pallets and freight from receiving to the floor
- Pick & move heavy boxes to correct location in backroom & salesfloor
- Assist guest at register
- Answer and direct calls
Store Associate
Bealls Inc
Kissimmee, FL
05.2017 - 07.2018
- Open and close registers
- Clean fitting rooms
- Set product and set sales
- Assist guest at register
- Direct calls
Scorekeeper
ArbiterSports
07.2013 - 07.2017
- Assign tables and refs to courts/fields
- Keep score for sports games
- Manage crowds/fans
Education
Associates - Education
Valencia College
Orlando, FL03.2022
Some College (No Degree) - Medical Assisting
Florida Technical College
Kissimmee, FLundefined
Warner University
Lake, FL05.2015
High School Diploma -
Osceola High School
Kissimmee, FL05.2014
Skills
- Excel
- Adaptability
- Time Management
- Organizational Skills
- Pallet Jack
- Online Orders
- Shipping & Receiving
- Classroom support
- Call center experience
- Active learning
- Multitasking
ADDITIONAL INFORMATION
Authorized to work in the US for any employer
Timeline
ESE Paraprofessional
Volusia County School District
01.2025 - Current
Team Lead
Hobby Lobby
06.2024 - 11.2024
Bakery Team Member
Costco
11.2023 - 01.2024
Customer Advocate Specialist
BCBS of Arizona
02.2023 - 08.2023
Voice Ordering Representative
Aston Carter/Doordash
05.2022 - 02.2023
PSR - Patient Service Representative
CVS Specialty
09.2020 - 04.2022
PCC Technician
Walgreens Boots Alliance
02.2020 - 08.2020
Substitute Teacher
Osceola County School District
12.2019 - 08.2020
General Merchandise Expert
Target
11.2019 - 01.2020
Store Associate
Bealls Inc
05.2017 - 07.2018
Scorekeeper
ArbiterSports
07.2013 - 07.2017
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Warner University
Associates - Education
Valencia College
Some College (No Degree) - Medical Assisting
Florida Technical College
High School Diploma -
Osceola High School